Evening Patient Services Lead & Team Coach

Spectrum Health; Grand Rapids (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Corewell Health in Grand Rapids is seeking a full-time Patient Services Representative for the Butterworth campus to organize and direct day-to-day clerical functions in delivering quality health care services. You will lead a clerical team and ensure smooth front-desk operations during the evening shift.

The role requires a high school diploma (or equivalent) and about 5 years of relevant experience; an Associate’s degree is preferred.

Qualifications

• Required: High School Diploma or equivalent, 5 years of relevant experience
• Preferred: Associate’s degree

Responsibilities

• Leads team in workflow processes and may provide input to performance feedback
• Problem-solves for other Patient Service Representatives in the department
• Serves as a point of contact for Providers in identifying and escalating operational issues
• Oversees and manages productivity, performance and quality metrics
• Performs roles of Patient Services Representative, Associate, Intermediate and Senior when necessary
• Participates in safety initiatives and completes safety competencies timely
• Performs other duties as assigned

Skills

Team leadership

Problem solving

Communication with providers

Operations monitoring

Education

High School diploma or equivalent

Associate’s degree (preferred)

Job description

Corewell Health in Grand Rapids is seeking a full-time Patient Services Representative for the Butterworth campus to organize and direct day-to-day clerical functions in delivering quality health care services. You will lead a clerical team and ensure smooth front-desk operations during the evening shift.

The role requires a high school diploma (or equivalent) and about 5 years of relevant experience; an Associate’s degree is preferred.