Evening Operations Manager, Guest Services & F&B

Courtyard by Marriott; Romulus (MI); On-site; USD 54,000 - 61,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Courtyard by Marriott Romulus is seeking a Management-level leader to oversee hotel operations across front desk, business center, recreation/health club, housekeeping, F&B, and maintenance. You will manage staff, drive guest and employee satisfaction, and strive to maximize the department's financial performance.

The role requires guiding teams, ensuring adherence to standards, and meeting property goals, with a focus on guest service excellence and proactive issue resolution.

Qualifications

• High school diploma or GED with 4 years experience in guest services, front desk, housekeeping, or related professional area.
• Alternatively, a 2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major with 2 years of relevant experience.

Responsibilities

• Supports the successful execution of operations across hotel departments (Front Office, Business Center, Recreation/Health Club, Housekeeping, Food & Beverage, Engineering) and manages staff.
• Leads team to improve guest and employee satisfaction and aims to maximize department financial performance.
• Ensures standards and procedures are followed and assists in meeting property goals.
• Provides excellent customer service and responds to guest concerns in a timely manner.
• Participates in hiring, onboarding, and staff development activities.
• Performs hourly functions as needed and supports scheduling to meet guest and hours/occupied room goals.

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management, Hospitality, Business Administration, or related major

Job description

Courtyard by Marriott Romulus is seeking a Management-level leader to oversee hotel operations across front desk, business center, recreation/health club, housekeeping, F&B, and maintenance. You will manage staff, drive guest and employee satisfaction, and strive to maximize the department's financial performance.

The role requires guiding teams, ensuring adherence to standards, and meeting property goals, with a focus on guest service excellence and proactive issue resolution.