Evening Operations Admin & Customer Support

FedEx Group; Grand Rapids (MI); On-site; USD 14,000 - 22,000; Part time

Job summary

Federal Express Corporation seeks a part-time outbound sort clerk in Grand Rapids, MI. You will perform clerical and administrative tasks across hub/station operations, handle damaged or misaddressed packages, and serve as the first point of contact for customer inquiries.

The role emphasizes data entry, records management, and ensuring timely delivery while supporting loss prevention and audit activities. Evening shifts and benefits are referenced in the posting.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills such as typing, data entry and review; use of phone, copier, and fax.
• Software skills, including Microsoft Office and web-based applications.
• Customer service skills necessary to respond to requests.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries.
• Assists with BCSA audit data retrieval for review.
• Manages records, including maintenance, destruction and inventory.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation seeks a part-time outbound sort clerk in Grand Rapids, MI. You will perform clerical and administrative tasks across hub/station operations, handle damaged or misaddressed packages, and serve as the first point of contact for customer inquiries.

The role emphasizes data entry, records management, and ensuring timely delivery while supporting loss prevention and audit activities. Evening shifts and benefits are referenced in the posting.