Evening-On-Call CMS Support Specialist

Sinclair Inc.; Seattle (WA); On-site; USD 41,713 - 51,660; Full time

Benefits offered by this job

Health insurance

15 paid vacation days

Employee stock purchase plan

Job summary

Sinclair Inc. is seeking a Product Support Specialist to provide technical assistance to internal users of our CMS software. The role focuses on troubleshooting issues, document solutions, and collaborating with the engineering team.

The ideal candidate should have at least 2 years of technical support experience, strong problem-solving abilities, and excellent communication skills. This position offers a competitive hourly wage and benefits including vacation days and health plans.

Qualifications

• At least 2 years of experience in a technical support role, preferably with software-related products.
• Strong understanding of web technologies and content management systems.
• Excellent problem-solving and analytical skills.

Responsibilities

• Provide technical support to internal users via phone, email, and ticketing system.
• Troubleshoot user-reported issues and diagnose root causes.
• Document solutions and build a robust internal knowledge base.

Skills

Technical support experience

Problem-solving skills

Communication skills

Understanding of web technologies

Familiarity with ticketing systems

Tools

Jira

Confluence

Slack

Google Analytics

Job description

Sinclair Inc. is seeking a Product Support Specialist to provide technical assistance to internal users of our CMS software. The role focuses on troubleshooting issues, document solutions, and collaborating with the engineering team.

The ideal candidate should have at least 2 years of technical support experience, strong problem-solving abilities, and excellent communication skills. This position offers a competitive hourly wage and benefits including vacation days and health plans.