CMS & Media Tech Support Specialist

NAB Leadership Foundation; Seattle (WA); On-site; USD 41,713 - 51,660; Full time

Benefits offered by this job

401(k) retirement plan

Health, dental, and vision insurance

Paid vacation and sick leaves

Parental leave

Employee stock purchase plan

Job summary

Sinclair Digital is hiring a Product Support Specialist in Seattle, WA. You will provide technical support to internal users using our CMS software, troubleshoot issues, and maintain documentation.

The ideal candidate has at least 2 years of experience in technical support, strong problem-solving skills, and excellent communication abilities. This role includes a competitive hourly wage and benefits.

Qualifications

• At least 2 years of experience in a technical support role.
• Strong understanding of content management systems.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide technical support to internal users via phone, email and ticketing system.
• Troubleshoot user-reported issues and diagnose root causes.
• Maintain up-to-date knowledge of systems through training.

Skills

Technical support experience

Problem-solving skills

Web technologies understanding

Communication skills

Tools

Jira

Confluence

Slack

Google Analytics

Job description

Sinclair Digital is hiring a Product Support Specialist in Seattle, WA. You will provide technical support to internal users using our CMS software, troubleshoot issues, and maintain documentation.

The ideal candidate has at least 2 years of experience in technical support, strong problem-solving skills, and excellent communication abilities. This role includes a competitive hourly wage and benefits.