CIS Support Engineer - 24/7 Technical Help

Milsoft Utility Solutions, Inc.

Abilene (TX)

Remote

USD 42,000 - 65,000

Full time

14 days+

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Job summary

Milsoft Utility Solutions, Inc. is seeking a Support Specialist with emphasis on Customer Information Systems (CIS). This role provides frontline technical support to Milsoft customers, including troubleshooting, problem resolution, and system maintenance in a 24/7 environment.

You will communicate via phone, email, and remote tools, and may travel and perform after-hours on-call duties. You will document interactions in the ticketing system, translate complex processes into clear steps, and

Qualifications

Bachelor’s degree or equivalent experience.
Exposure to customer management applications, billing systems, and data accuracy review.
Experience creating SQL queries for data reporting.
Ability to communicate effectively with customers, verbally and in writing.

Responsibilities

Directly resolves technical support inquiries through remote troubleshooting and diagnostics.
Advises customers on system settings and configurations to improve software performance.
Convert customer concerns into detailed tickets with reproduction steps for the Development team.
Translate complex processes into clear instructions and knowledge articles.
Document all customer interactions in a support ticketing system.
Adapt to new technologies and software releases through ongoing training.
Uphold Milsoft values of ethics, integrity, and corporate responsibility.