Evening Nutrition Call Center Specialist

Nicklaus Children's Hospital; Miami (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

Nicklaus Children’s Hospital is seeking a Nutrition Call Center Associate for a part-time evening schedule. The role involves handling patient meal orders, communicating with dietitians, and ensuring accurate data entry in the diet office system.

Strong customer service in healthcare and familiarity with CBORD are a plus. The position requires excellent verbal and written English, basic computer skills, and the ability to multitask in a fast-paced environment while maintaining confidentiality

Qualifications

• HS education or equivalent preferred.
• 1 year phone experience in a customer service role preferred.
• Previous experience in a healthcare setting preferred.
• Experience with CBORD System highly preferred.
• Ability to communicate sufficiently well in English both verbally and in writing.
• Knowledge of Spanish highly preferred.
• Ability to handle repetitive tasks with high caution to details.
• Able to build interpersonal relationships and work in a team-oriented environment; able to collaborate effectively with other team members.
• Able to interact with the customers and coworkers in a positive, friendly, and enthusiastic manner.
• Able to use computers and ability to learn appropriate software application(s).
• Able to learn quickly and maintain knowledge of the establishment's products and procedures.
• Able and available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays.
• Able to work in a fast-paced environment and multi-task (verifying and preparing multiple coffee/drink/food orders).
• Knowledge of age-appropriate foods for patients.
• Ability to monitor patient allergies and take proper steps to ensure safety.
• Excellent written and verbal communication skills, especially phone etiquette.
• Able to multitask, i.e., perform data entry while answering customer calls.
• Able to maintain confidentiality of all patient and guest sensitive information (example: HIPPA).
• Must be self-motivated, able to work in an unsupervised environment.

Responsibilities

• Greet customers warmly and provide courteous service.
• Answer phones within 3 rings and relay information.
• Communicate with dietitian and update supervisor on nourishments.
• Input and report data for quality assurance.
• Process patient menu selections in the diet office system.
• Ensure meal orders are transmitted to the correct location.
• Update CBORD data and manage patient information.
• Resolve patient requests or escalate to appropriate staff.
• Maintain a clean and organized work area.
• Handle credit card transactions securely.
• Support coworkers during breaks.
• Report customer complaints and operational issues.

Skills

Phone experience

Healthcare setting

CBORD System

English proficiency

Spanish knowledge

Communication skills

Attention to detail

Team player

Computer literacy

HIPAA confidentiality

Flexible hours

Education

High school education or equivalent

Job description

Nicklaus Children’s Hospital is seeking a Nutrition Call Center Associate for a part-time evening schedule. The role involves handling patient meal orders, communicating with dietitians, and ensuring accurate data entry in the diet office system.

Strong customer service in healthcare and familiarity with CBORD are a plus. The position requires excellent verbal and written English, basic computer skills, and the ability to multitask in a fast-paced environment while maintaining confidentiality