Evening Member Experience Specialist

Planet Fitness - United FP Management, LLC; Cedar Park (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO)

Paid Parental Leave

Black Card Membership

Job summary

Planet Fitness in Cedar Park, TX is seeking a Member Services Representative for weekday 3pm–8pm shifts. You will deliver friendly customer service, maintain a clean club environment and assist members with app usage and memberships.

Responsibilities include cash drawer accuracy, POS data entry, promoting memberships, onboarding new members, and ensuring safety and policy compliance. Training will be provided for certifications and brand standards.

Qualifications

• Must be at least 18 years old.
• High School Diploma or equivalent.
• CPR and AED certifications required before working alone.
• Comfortable standing for long periods.
• Proficient in Microsoft Office.
• Familiar with Planet Fitness brand and culture.

Responsibilities

• Provide exceptional member service and assist with inquiries.
• Maintain club cleanliness and atmosphere.
• Operate POS and input member data accurately.
• Audit cash drawers daily.
• Promote memberships and assist with promotions.
• Ensure adherence to company policies and safety standards.
• Assist with equipment and amenities as needed.
• Participate in team meetings.

Skills

Customer service

Communication

Teamwork

Microsoft Office

Education

High School Diploma or equivalent

Tools

Point of Sale (POS) systems

Tablet input

Job description

Planet Fitness in Cedar Park, TX is seeking a Member Services Representative for weekday 3pm–8pm shifts. You will deliver friendly customer service, maintain a clean club environment and assist members with app usage and memberships.

Responsibilities include cash drawer accuracy, POS data entry, promoting memberships, onboarding new members, and ensuring safety and policy compliance. Training will be provided for certifications and brand standards.