Evening Janitorial Account Manager

Gdi Services Aux Immeubles Inc; Cleveland (OH); Hybrid; USD 40,000 - 65,000; Full time

Job summary

GDI, Inc. is seeking an Assistant Account Manager to oversee assigned accounts with operational accountability. The role includes supervising and training janitorial staff, scheduling shifts, handling customer concerns, and onboarding new hires.

Strong leadership, detail orientation, and communication skills are essential; MS Office proficiency preferred. The position requires managing timekeeping, payroll documentation, and enforcing safety policies.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Excellent attention to detail.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Able to multi-task.
• Experience with MS Office (Word, Excel, Outlook) preferred.
• Ability to show judgment and to work independently.
• High integrity and discretion required.

Responsibilities

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Skills

Team management

Deadline-driven

Communication

Organization

Multitasking

MS Office

Tools

MS Office (Word Excel Outlook)

Job description

GDI, Inc. is seeking an Assistant Account Manager to oversee assigned accounts with operational accountability. The role includes supervising and training janitorial staff, scheduling shifts, handling customer concerns, and onboarding new hires.

Strong leadership, detail orientation, and communication skills are essential; MS Office proficiency preferred. The position requires managing timekeeping, payroll documentation, and enforcing safety policies.