Account Manager

GDI Integrated Facility Services; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

GDI Integrated Facility Services is seeking an Account Manager responsible for direct oversight of the janitorial team and daily client service within a facility in the Indianapolis area. You will design shifts, train staff, and ensure customer expectations are met or exceeded.

The role requires 2+ years of progressive management experience in janitorial services, strong communication, and excellent attention to detail.

Qualifications

• 2+ years of progressively increasing management experience in janitorial industry.
• Strong customer service skills and ability to communicate clearly.
• Excellent attention to detail and organizational abilities.
• Excellent verbal and written communication skills.
• Ability to meet deadlines and make sound decisions under pressure.

Responsibilities

• Manage and train the janitorial staff in the building.
• Designate shift and area work assignments.
• Address customer concerns or complaints and ensure closure on issues.
• Onboard and provide training for new employees.
• Lead by example by performing janitorial duties as trainees observe.
• Handle employee relations or performance issues and report to management/HR.
• Identify need for special projects and communicate to management.
• Review timekeeping and ensure payroll accuracy.
• Maintain cleaning supplies inventory.
• Respond to calls as needed.
• Enforce safety policies and report accidents.
• Complete required training courses.

Skills

People management

Customer service

Attention to detail

Verbal and written communication

Organizational skills

Multi-tasking

MS Office (Word, Excel, Outlook)

Tools

MS Office

Job description

GDI provides best in class integrated, high level, facility maintenance services to The United States and Canada. We have more than 30,000 team members who will effectively contribute to the success of ours and our customer’s businesses. With almost a century of facility service experience, state of the art business practices, environmentally friendly processes and supplies and an established global reputation, we are able to offer unrivaled client experience and satisfaction.
The Account Manager has operational accountability for their assigned account; they must manage and train their team and inspect the building regularly to ensure customer expectations are met or exceeded.

Schedule

• Monday - Friday 5:00PM - 1:30AM

Essential Duties

• Manage and train the work of the janitorial staff in the building.
• Designate shift and area work assignments.
• Respond quickly and appropriately to all customer concerns or complaints; take full responsibility to ensure the customer receives closure on all issues and inquiries.
• Onboard and set-up training for all new employees (including hands-on training; job shadowing; etc.)
• Train by example: perform the duties of a janitor while they shadow you.
• Manage any employee relations or performance issues quickly and appropriately, Document and report to management or HR.
• Identify and communicate the need for any special project work to management
• Review employee timekeeping to ensure compliance with timekeeping rule and complete payroll documents to ensure all employee time is paid correctly.
• Maintain cleaning supplies inventory.
• Respond to calls whenever needed.
• Enforce all safety policies and procedures; immediately report and investigate accidents.
• Complete training courses as required.

Qualifications

• Minimum 2 years progressively increasing management experience in the janitorial industry required.
• Ability to meet deadlines and make sound decisions in stressful situations.
• Strong customer service skills
• Excellent attention to detail
• Excellent verbal and written communication skills
• Strong organizational skills
• Able to multi-task
• Experience with MS Office (Word, Excel, Outlook) preferred
• Ability to show judgment and to work independently.
• High integrity and discretion required

GDI, Inc. is an Equal Opportunity Employer.

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