Evening IT Technician – Casino & Hotel Tech Support

Delaware North Co

Nashua (NH)

On-site

USD 34,000 - 37,000

Full time

2 days ago

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Benefits offered by this job

Weekly pay

Training and development

Employee discounts

Flexible work schedules

Health benefits

Job summary

Delaware North Gaming is hiring a full-time IT Technician to support Gate City Casino and the Sheraton Nashua in Nashua, NH. You will provide first-level, onsite technical support for casino and hotel operations, focusing on evenings, nights, weekends, and holidays.

You’ll manage tickets, troubleshoot hardware and software, and escalate when needed. The role offers weekly pay, development opportunities, employee discounts, and flexible schedules.

Qualifications

At least one year of hands-on technical support or help-desk experience.
Experience using IT service-management or ticketing platforms; ServiceNow is a plus.
Working knowledge of Windows, Microsoft 365, and basic network troubleshooting.

Responsibilities

Provide frontline technical support for casino and hotel team members during assigned shifts.
Troubleshoot desktops, laptops, printers, scanners, mobile devices, and network connectivity.
Create and maintain tickets, document actions, and escalate issues with clear notes.
Maintain the ServiceNow queue and meet established service expectations.
Follow access-control, cybersecurity, and vendor-provided procedures.

Skills

Help desk

Windows

Microsoft 365

Ticketing

Customer comms

ServiceNow

Tools

ServiceNow

Job description

You’ll manage tickets, troubleshoot hardware and software, and escalate when needed. The role offers weekly pay, development opportunities, employee discounts, and flexible schedules.

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