Evening Housing Support Specialist - Trauma-Informed

Catholic Charities of Twin Cities; Minneapolis (MN); On-site; USD 28,000 - 30,000; Part time

Job summary

Catholic Charities Twin Cities is seeking a part-time Housing Support Representative II for the Dorothy Day Residence in St Paul. This role provides compassionate customer service, assists residents, and connects them with resources, while maintaining a safe, clean environment.

Responsibilities include handling calls, enforcing visiting policies, and supporting reporting and data accuracy. The position requires trauma-informed, culturally aware individuals who collaborate with outside providers

Qualifications

• Ability to work with low-income populations, including those who may be experiencing homelessness, unstable housing, and/or mental illness required.
• High school graduate or equivalent.
• Ability to work with culturally diverse populations who are experiencing serious life challenges; chemical dependency work experience preferred.
• Developed sense of integrity and commitment to resident/tenant and customer satisfaction required.
• Ability to accurately enter data into computer system for reporting purposes.
• Good communications skills, verbal and written required.
• Minimum of 1 year of related experience; post-secondary education preferred.
• Minimum of 1 year experience with culturally diverse populations who are experiencing serious life challenges; chemically dependency work experience preferred.

Responsibilities

• Manage incoming calls.
• Assist residents with inquiries and ensure that issues are resolved both promptly and thoroughly.
• Manage and enforce visiting policy and process.
• Provide quality service and support in variety of areas, including maintenance requests, complaints, grievances, resources and referrals.
• May administer medications according to established procedures and guidelines.
• Be vigilant of surroundings and utilize conflict resolution and de-escalation skills to defuse crisis situations, as required.
• Complete regular rounds, checking all exits, fire doors, and common areas, as well as monitoring residents’ activities in common areas to ensure safety and security.
• Respond and handle issues in the best interest of the resident, building, and organization by regular identification of opportunities that positively impact the resident’s experience.
• Assist Property Manager with running reports, completing forms, document management and data entry, as required.
• Responsible for reviewing and ensuring the relevance, accuracy and timeliness of data and reporting for purposes of accountability and client outcomes.
• Other duties as assigned

Skills

Data entry

Verbal communication

Written communication

Conflict resolution

Cultural sensitivity

Customer service

Education

High school diploma or equivalent

Job description

Catholic Charities Twin Cities is seeking a part-time Housing Support Representative II for the Dorothy Day Residence in St Paul. This role provides compassionate customer service, assists residents, and connects them with resources, while maintaining a safe, clean environment.

Responsibilities include handling calls, enforcing visiting policies, and supporting reporting and data accuracy. The position requires trauma-informed, culturally aware individuals who collaborate with outside providers