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Evening Hotel Guest Service Representative

NCG Hospitality

Glendale (AZ)

On-site

Full time

4 days ago

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Job summary

Join a leading family-owned hospitality company as an Evening Hotel Guest Service Representative at NCG Hospitality. This role involves providing exceptional customer service, managing guest relations, and ensuring a positive experience for all guests at the Glendale Tru. With competitive wages and a supportive work environment, you will play a vital part in delivering extraordinary experiences for our guests.

Benefits

Paid Sick Time

Paid time off

Flexible schedules

Health, Dental and Vision plans

401(k) retirement plan

Hotel stays starting at $49 per night

Qualifications

Minimum 1 year of hotel front desk experience required.
Availability to work a flexible schedule including weekends.
Strong oral and written communication skills.

Responsibilities

Greet and interact with guests in a warm and friendly manner.
Handle guest service requests and complaints promptly.
Use computer systems for reservations, check-ins, and payments.

Skills

Customer Service

Communication

Attention to Detail

Reliability

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Join our team, a 2025 USA Today Top Workplace Winner!

Now hiring a Evening Hotel Guest Service Representative at the Glendale Tru .

Starting wage for this position is $16.50 per hour but final wage will be based on experience**
Must have a minimum of 1 year of hotel front desk experience
Must be able to work 2pm-10pm 4 to 5 days a week including weekends

Why You’ll Love Working with Us

The Glendale Tru is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.

Achievements for NCG Hospitality and our portfolio of properties include:

USA Today Top Workplace Winner 2025
WI State Journal Top Workplace 2025
Madison Magazine Best Places to Work 2025
AZ Central Top Workplace 2024
Cultural Excellence Award 2024

Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Professional Development:

Dedicated training and development with opportunities for growth
Educational and professional certification assistance

Team Member Travel Perks:

Worldwide hotel stays starting at forty-nine dollars per night
Rate based on availability and property brand
Free night stays at NCG Hospitality hotels

Core Benefits:

Paid Sick Time
Paid time off and anniversary day off with pay
Paid volunteer hours → Earn money for community service!
Flexible schedules

Health and Wellness:

Health, Dental and Vision plans
Virtual telehealth services
Team Member Assistance Program with mental health resources
TeleDoc confidential counseling
Health and fitness monthly reimbursement program

Financial:

401(k) retirement plan
100% match on the first 3% and 50% match on the next 2% of team member contributions
Same day pay
Catch Of The Day Program → Earn money for helping other team members and guests!
Everyone Sells → Earn money for bringing in business to our properties!
Referral program for team members

How do I make an impact on my team?

Our friendly Evening Hotel Guest Service Representative provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

Greet and interact with guests in a warm, friendly and professional manner
Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
Work in cooperation with other departments to ensure a positive guest experience
Use computer system to make reservations, check-in and check-out guests and process payments
Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
Ensure safety and security of the property, staff and guests

What does success look like in this role?

Motivated to maintain excellent customer service reputation
Strong oral and written communication and interpersonal skills
Strong attention to detail, organization and follow-up abilities
Ability to work effectively and efficiently in a fast-paced setting
Reliability and honesty
Desire to contribute to a supportive and effective team
Availability to work a flexible schedule between days, nights, weekends and holidays is a plus

Who is NCG Hospitality?

We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out careers available at ncghospitality.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Other
Industries
Hospitality

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