Evening Hotel Guest Service Representative Part Time

North Central Group; Utah; On-site; USD 10,000 - 60,000; Part time

Job summary

Join a leading hospitality company as a part-time Evening Hotel Guest Service Representative at the Salt Lake City Courtyard by Marriott. You'll provide attentive guest service, manage reservations, and contribute to a fun and inclusive atmosphere. Enjoy core benefits like paid time off, travel perks, and professional development opportunities.

Benefits

Paid Sick Time

Paid time off

Flexible schedules

401(k) retirement plan

Professional development and training

Qualifications

• 1 Year of hospitality experience at the front desk.
• Strong oral and written communication skills.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Greet and interact with guests in a warm, friendly manner.
• Handle guest service requests and complaints promptly.
• Use the computer system to manage reservations and payments.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Job description

Embark on an exciting journey in the hospitality industry at Salt Lake City Courtyard by Marriott, now hiring a Evening Hotel Guest Service Representative Part Time!

** Starting wage for this position is $16.00 per hour but final wage will be based on experience**

EWe are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits:

- Paid Sick Time

- Paid time off and anniversary day off with pay

- Paid volunteer hours → Earn money for community service!

- Flexible schedules

Team Member Travel Perks:

- Worldwide hotel stays starting at forty-nine dollars per night

- Rate based on availability and property brand

- Free night stays at NCG Hospitality hotels

Professional Development:

- Dedicated training and development with opportunities for growth

- Educational and professional certification assistance

Health and Wellness:

- Health, Dental and Vision plans

- Virtual telehealth services

- Team Member Assistance Program with mental health resources

- TeleDoc confidential counseling

- Health and fitness monthly reimbursement program

Financial:

- 401(k) retirement plan

- 100% match on the first 3% and 50% match on the next 2% of team member contributions

- Same day pay

- Catch Of The Day Program → Earn money for helping other team members and guests!

- Everyone Sells → Earn money for bringing in business to our properties!

- Referral program for team members

How do I make an impact on my team?
Our friendly Evening Hotel Guest Service Representative Part Time provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.

• Greet and interact with guests in a warm, friendly and professional manner
• Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
• Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
• Work in cooperation with other departments to ensure a positive guest experience
• Use computer system to make reservations, check-in and check-out guests and process payments
• Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
• Ensure safety and security of the property, staff and guests

What does success look like in this role?

• Motivated to maintain an excellent customer service reputation
• 1 Year of hospitality experience at the front desk
• Available and flexible to work 3:00 pm to 11:00 pm shifts
• Availability to work a flexible schedule between days, nights, weekends, and holidays is a plus
• Strong oral and written communication and interpersonal skills
• Strong attention to detail, organization, and follow-up abilities
• Ability to work effectively and efficiently in a fast-paced setting
• Reliability and honesty
• Desire to contribute to a supportive and effective team

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!

NCG Hospitality is an Equal Opportunity Employer.