Evening Host/Hostess: Welcoming Guests & Seating

The Ghoman Group; Hoffman Estates (IL); On-site; USD 19,000 - 22,000; Full time

Job summary

Bar Louie at Chicago Marriott Northwest in Hoffman Estates, IL is seeking an Evening Host / Hostess. You will warmly welcome guests, manage seating, assist with reservations, and help ensure a smooth dining experience during busy evenings.

The ideal candidate will have strong communication, a positive attitude, and a customer-focused approach, with the ability to stay calm in a fast-paced restaurant environment and stand for extended periods. Immediate joining is expected.

Qualifications

• Previous restaurant, hotel, or customer service experience preferred but not required.
• Excellent verbal communication and interpersonal skills.
• Friendly, outgoing, and professional personality.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional in a busy restaurant environment.
• Basic computer skills and familiarity with reservation or POS systems preferred.
• Professional appearance and positive attitude.
• Ability to stand and walk for extended periods.
• Availability to work evening shifts, weekends, and holiday

Responsibilities

• Welcome guests warmly and professionally as they arrive.
• Manage the seating arrangements and maintain an organized waiting list.
• Escort guests to their tables and provide menus.
• Communicate estimated waiting times accurately.
• Assist guests with seating preferences and special requests.
• Maintain a friendly and welcoming atmosphere.
• Answer incoming phone calls and assist with reservation inquiries.
• Manage restaurant reservations and guest seating requests.
• Coordinate with servers and management regarding table availability.
• Monitor guest flow and waiting times during busy periods.
• Communicate special occasions and guest requests to the service team.
• Provide courteous and attentive service to all guests.
• Respond to guest questions and direct them to the appropriate team members.
• Handle guest concerns professionally and notify management when necessary.
• Ensure guests have a positive experience from arrival to departure.
• Maintain a professional and approachable attitude at all times.
• Keep the entrance, host stand, and waiting area clean and organized.
• Ensure menus and promotional materials are available and presentable.
• Assist with clearing and resetting tables when needed.
• Monitor the dining area and communicate cleaning requirements to the team.
• Maintain an organized reservation and seating system.
• Coordinate with servers, bartenders, bussers, and restaurant supervisors.
• Communicate table availability and guest seating assignments.
• Assist the restaurant team during busy service periods.
• Follow restaurant policies, service standards, and daily procedures.

Skills

Verbal communication

Interpersonal skills

Friendly and professional

Organizational skills

Multitasking

Customer service

Calm under pressure

Reservation/POS familiarity

Tools

Reservation systems

POS systems

Job description

Bar Louie at Chicago Marriott Northwest in Hoffman Estates, IL is seeking an Evening Host / Hostess. You will warmly welcome guests, manage seating, assist with reservations, and help ensure a smooth dining experience during busy evenings.

The ideal candidate will have strong communication, a positive attitude, and a customer-focused approach, with the ability to stay calm in a fast-paced restaurant environment and stand for extended periods. Immediate joining is expected.