Evening Healthcare Security Specialist I

Massachusetts Department of Public Health; Tewksbury Junction (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Massachusetts Department of Public Health seeks a Security Team Specialist I for the 2nd shift at Tewksbury Hospital. The role focuses on campus safety, patient and staff protection, and compassionate public service within a healthcare setting.

You will patrol the campus, respond to emergencies, screen visitors, escort patients, and coordinate with local and state agencies while maintaining detailed records. The position offers a full-time schedule from 3 p.m.

Qualifications

• Ability to remain calm and exercise sound judgment during emergency, stressful, or emotionally charged situations.
• Ability to interact effectively and compassionately with individuals experiencing physical, emotional, or behavioral challenges.
• Strong interpersonal and communication skills, including the ability to work respectfully with diverse populations.
• Ability to gather information through observation, interviews, and the review of records and documentation.
• Ability to prepare clear and accurate written reports and maintain detailed records.
• Ability to understand, interpret, follow, and enforce policies, procedures, rules, and regulations.
• Basic computer proficiency, including a working knowledge of Microsoft Windows and Microsoft Office applications.

Responsibilities

• Patrol hospital buildings, grounds, and surrounding areas to maintain a safe and secure environment.
• Monitor for and respond to safety concerns, including trespassing, theft, property damage, and potential harm to individuals.
• Coordinate with local and state law enforcement agencies, fire departments, emergency medical services, and other first responders when necessary.
• Provide custodial supervision and escort services for medically ill and mentally challenged patients, residents, and clients traveling to appointments, admissions, discharges, and other designated locations throughout the campus.
• Conduct searches for missing patients, individuals, or property, including assisting with the safe return of patients who are absent without authorization (AWA).
• Respond to medical, behavioral, and facility-related emergencies, with an emphasis on de-escalation and the safety of patients, residents, staff, and visitors.
• Investigate incidents by gathering information, interviewing involved parties, and preparing detailed written and electronic reports and logs.
• Perform visitor screening and security checks in accordance with hospital policies and maintain access control throughout the campus.
• Inspect buildings, grounds, fire lanes, and emergency exits to ensure compliance with safety standards and identify potential hazards.
• Enforce traffic and parking regulations, direct traffic, assist pedestrians and disabled vehicles, and support safe transportation operations throughout the campus.
• Operate security and communications equipment and maintain required records and documentation.
• Support hospital events, emergency exercises, and drills.
• Collaborate with hospital staff, law enforcement agencies, and emergency personnel to support overall campus safety.

Skills

Calm under pressure

Interpersonal skills

Communication

Information gathering

Report writing

Policy understanding

Basic computer skills

Job description

Massachusetts Department of Public Health seeks a Security Team Specialist I for the 2nd shift at Tewksbury Hospital. The role focuses on campus safety, patient and staff protection, and compassionate public service within a healthcare setting.

You will patrol the campus, respond to emergencies, screen visitors, escort patients, and coordinate with local and state agencies while maintaining detailed records. The position offers a full-time schedule from 3 p.m.