Security Team Specialist I - 2nd shift

Massachusetts Department of Public Health; Tewksbury Junction (MA); On-site; USD 55,000 - 74,000; Full time

Job summary

Massachusetts Department of Public Health seeks a Security Team Specialist I for the 2nd shift at Tewksbury Hospital. The role focuses on campus safety, patient and staff protection, and compassionate public service within a healthcare setting.

You will patrol the campus, respond to emergencies, screen visitors, escort patients, and coordinate with local and state agencies while maintaining detailed records. The position offers a full-time schedule from 3 p.m.

Qualifications

• Ability to remain calm and exercise sound judgment during emergency, stressful, or emotionally charged situations.
• Ability to interact effectively and compassionately with individuals experiencing physical, emotional, or behavioral challenges.
• Strong interpersonal and communication skills, including the ability to work respectfully with diverse populations.
• Ability to gather information through observation, interviews, and the review of records and documentation.
• Ability to prepare clear and accurate written reports and maintain detailed records.
• Ability to understand, interpret, follow, and enforce policies, procedures, rules, and regulations.
• Basic computer proficiency, including a working knowledge of Microsoft Windows and Microsoft Office applications.

Responsibilities

• Patrol hospital buildings, grounds, and surrounding areas to maintain a safe and secure environment.
• Monitor for and respond to safety concerns, including trespassing, theft, property damage, and potential harm to individuals.
• Coordinate with local and state law enforcement agencies, fire departments, emergency medical services, and other first responders when necessary.
• Provide custodial supervision and escort services for medically ill and mentally challenged patients, residents, and clients traveling to appointments, admissions, discharges, and other designated locations throughout the campus.
• Conduct searches for missing patients, individuals, or property, including assisting with the safe return of patients who are absent without authorization (AWA).
• Respond to medical, behavioral, and facility-related emergencies, with an emphasis on de-escalation and the safety of patients, residents, staff, and visitors.
• Investigate incidents by gathering information, interviewing involved parties, and preparing detailed written and electronic reports and logs.
• Perform visitor screening and security checks in accordance with hospital policies and maintain access control throughout the campus.
• Inspect buildings, grounds, fire lanes, and emergency exits to ensure compliance with safety standards and identify potential hazards.
• Enforce traffic and parking regulations, direct traffic, assist pedestrians and disabled vehicles, and support safe transportation operations throughout the campus.
• Operate security and communications equipment and maintain required records and documentation.
• Support hospital events, emergency exercises, and drills.
• Collaborate with hospital staff, law enforcement agencies, and emergency personnel to support overall campus safety.

Skills

Calm under pressure

Interpersonal skills

Communication

Information gathering

Report writing

Policy understanding

Basic computer skills

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Security Team Specialist I - 2nd shift (260006F2)

Job Description

Security Team Specialist I - 2nd shift - (260006F2)

Tewksbury Hospital is accepting applications for the position of Security Team Specialist I.

This position offers a meaningful opportunity to combine safety, compassion, and public service in a dynamic healthcare environment. The Security Team Specialist I is essential to maintaining a secure and supportive campus where patients, residents, staff, and visitors feel safe and cared for.

Working throughout a large hospital campus, the Security Team Specialist I plays an active role in campus safety operations. The position provides hands‑on experience in healthcare security, emergency response, and behavioral de‑escalation.

Tewksbury Hospital offers a structured, team-oriented work environment, with opportunities for training and certification in CPR, AED, and first aid. Candidates who remain calm under pressure, are service-focused, and are motivated to assist vulnerable populations will find this role both rewarding and meaningful.

Schedule

This is a full-time, 40-hour-per-week position.

• Hours: 3 p.m.– 11:30 p.m.
• Regular days off: Tuesday and Wednesday

Shift: 2nd Shift

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Patrol hospital buildings, grounds, and surrounding areas at regular intervals to maintain a safe and secure environment and ensure compliance with hospital policies and procedures.
• Monitor for and respond to safety concerns, including trespassing, theft, property damage, and potential harm to individuals.
• Coordinate with local and state law enforcement agencies, fire departments, emergency medical services, and other first responders when necessary.
• Provide custodial supervision and escort services for medically ill and mentally challenged patients, residents, and clients traveling to appointments, admissions, discharges, and other designated locations throughout the campus.
• Conduct searches for missing patients, individuals, or property, including assisting with the safe return of patients who are absent without authorization (AWA).
• Respond to medical, behavioral, and facility-related emergencies, with an emphasis on de‑escalation and the safety of patients, residents, staff, and visitors.
• Investigate incidents by gathering information, interviewing involved parties, and preparing detailed written and electronic reports and logs.
• Perform visitor screening and security checks in accordance with hospital policies and maintain access control throughout the campus.
• Inspect buildings, grounds, fire lanes, and emergency exits to ensure compliance with safety standards and identify potential hazards.
• Enforce traffic and parking regulations, direct traffic, assist pedestrians and disabled vehicles, and support safe transportation operations throughout the campus.
• Operate security and communications equipment and maintain required records and documentation.
• Support hospital events, emergency exercises, and drills.
• Collaborate with hospital staff, law enforcement agencies, and emergency personnel to support overall campus safety.

Preferred qualifications:

Experience working in a healthcare, behavioral health, or human services environment.

Required qualifications:

• Ability to remain calm and exercise sound judgment during emergency, stressful, or emotionally charged situations.
• Ability to interact effectively and compassionately with individuals experiencing physical, emotional, or behavioral challenges.
• Strong interpersonal and communication skills, including the ability to work respectfully with diverse populations.
• Ability to gather information through observation, interviews, and the review of records and documentation.
• Ability to prepare clear and accurate written reports and maintain detailed records.
• Ability to understand, interpret, follow, and enforce policies, procedures, rules, and regulations.
• Basic computer proficiency, including a working knowledge of Microsoft Windows and Microsoft Office applications.

About Tewksbury Hospital:

Tewksbury Hospital offers a broad range of services, including:

• A physician on-site at all times
• Physical, occupational, and speech therapy

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1-800- 510-4122 Ext. # 4.

Minimum Entrance Requirements

Applicants must have (A) at least one (1) year of full-time or equivalent part-time, experience in work involving the protection and/or security of buildings, equipment or individuals, or (B) any equivalent combination of the required experience and the substitutions below.

Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health

Applicants applying for positions within the Department of Youth Services, Department of Mental Health and Department of Public Health are required to obtain and maintain a valid certification in Cardiopulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and first aid. Additionally, applicants applying for positions within the Department of Youth Services are required to obtain and maintain a valid certification in crisis intervention and suicide prevention.

Substitutions

I. An Associate’s degree or higher in a related field may substitute for the required experience.

Incumbents may be required to have a current and valid motor vehicle driver’s license at a class level specific to assignment.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID-19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID-19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Security Team Specialist I

Primary Location

United States-Massachusetts-Tewksbury-365 East Street

Job

Public Safety

Agency

Department of Public Health

Schedule

Full-time

Shift

Evening

Job Posting

Sep 25, 2026, 6:38:06 PM

Number of Openings

1

Salary

54,595.84 - 73,743.80 Yearly

If you have Diversity, Aff… questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Sandra Semedo: [e-mail] - 6173488482

Bargaining Unit : 02-AFSCME - Service/Institutional

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No