Food & Beverage Outlets Supervisor

Omni Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Atlanta Hotel at Centennial Park seeks a Food & Beverage Outlets Supervisor to partner with management, train staff, and supervise restaurant operations in a fast-paced luxury hotel environment.

You will ensure service aligns with Omni standards, maintain bar and dining room controls, and support scheduling, recruiting, and monthly audits. Strong communication and multitasking are essential to success.

Qualifications

• 1 year of experience in Food and Beverage supervision or management.
• Must have and maintain Food Handlers and TIPS Alcohol certifications.
• Ability to clearly and pleasantly communicate in English with guests, members, management and co-workers.

Responsibilities

• Maintain regular attendance per Omni standards and hotel scheduling.
• Monitor dining rooms for seating, service, safety, cleanliness and guest well-being.
• Ensure staff complete side work checklists and training steps monthly.
• Assist in scheduling, forecasting, and interviewing as needed.
• Handle guest feedback and ensure guest satisfaction.

Skills

Food & Beverage supervision

Customer service

English communication

Education

Food Handlers Certification

TIPS Alcohol Certification

Tools

POS system

Job description

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline and picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center and is in close proximity to the Mercedes-Benz Stadium.

Associates enjoy a fun, dynamic and exciting work environment, comprehensive training, and mentoring, along with the pride that comes from working for a company with a reputation of exceptional service. We embody a culture of respect, gratitude, and empowerment. If you are a friendly, motivated person, with a passion to serve, the Omni Atlanta Hotel at Centennial Park may be your perfect match!

Food & Beverage Outlets Supervisor

Overview:

This team member will partner with management to ensure proper training and supervision of all restaurant staff.Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Responsibilities:

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff's service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Maintain knowledge of the resort property and events.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications:

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Must have and maintain Food Handlers and TIPS Alcohol certifications.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Basic familiarization of Food and Beverage financials including cost and par controls is preferred.
• Must have a strong attention to detail as well as strong customer service skills.
• Must know emergency procedures and work to prevent accidents.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.