Evening Front Office Leader - Luxury Hotel

Omni Hotels & Resorts; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Omni Hotels & Resorts is seeking a dedicated individual for a role at the Omni Severin Hotel in Indianapolis. The ideal candidate will bring luxury hotel experience and strong customer service skills, able to handle guest complaints and work a flexible schedule. Responsibilities include training associates and ensuring operational efficiency during evening hours. Proficiency in Property Management Systems and Microsoft Office is essential. A four-year college degree in hospitality is preferred. Join us in delivering Hoosier Hospitality as part of our team.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willing to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers continuously.
• Handle all guest complaints maintaining a satisfactory impression.

Skills

Customer service orientation

Multi-tasking

Detail orientation

Excellent organizational skills

Knowledge of Microsoft Office

Education

Four year college degree in hospitality

Tools

Property Management Systems

Job description

Omni Hotels & Resorts is seeking a dedicated individual for a role at the Omni Severin Hotel in Indianapolis. The ideal candidate will bring luxury hotel experience and strong customer service skills, able to handle guest complaints and work a flexible schedule. Responsibilities include training associates and ensuring operational efficiency during evening hours. Proficiency in Property Management Systems and Microsoft Office is essential. A four-year college degree in hospitality is preferred. Join us in delivering Hoosier Hospitality as part of our team.