Evening Front Desk Pro — Guest Experience & Concierge

Fairfield by Marriott Wilkes-Barre; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 40,000; Full time

Job summary

Fairfield by Marriott Wilkes-Barre is seeking a full-time Front Desk Agent for the 3pm-11pm shift. You will provide exceptional customer service, act as an ambassador for our property, and ensure that all guests feel welcomed and appreciated.

qualified candidates should have prior front desk or customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Join our team and be part of a welcoming workplace.

Qualifications

• Previous experience in a front desk position or customer service role is mandatory.
• Strong written and verbal communication skills.
• Ability to handle stressful situations with calmness and empathy.

Responsibilities

• Check in guests and process their reservations.
• Respond to guest complaints and requests.
• Balance the cash drawer and reconcile accounts.

Skills

Customer service skills

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Math skills

Job description

Fairfield by Marriott Wilkes-Barre is seeking a full-time Front Desk Agent for the 3pm-11pm shift. You will provide exceptional customer service, act as an ambassador for our property, and ensure that all guests feel welcomed and appreciated.

qualified candidates should have prior front desk or customer service experience, excellent communication skills, and the ability to multitask in a fast-paced environment. Join our team and be part of a welcoming workplace.