Evening Front Desk & Member Experience Associate

Place 2B Properties; Vancouver (WA); On-site; USD 16,531,000 - 24,797,000; Part time

Benefits offered by this job

Free gym access

Generous PTO plan

Job summary

Planet Fitness in Vancouver, WA is seeking a Weekday Closer Team Member to maintain a friendly, clean club environment. Schedule is Monday–Friday, 5pm–10pm, with opportunities to pick up shifts at other Vancouver locations. Part-time role with potential full-time hours for exceptional performers.

You will handle front desk duties, assist members and guests, and help ensure a positive member experience. Prior customer service and a passion for fitness are highly valued.

Qualifications

• Punctuality and reliability are a must.
• Exceptional customer service skills; interacting positively and professionally with members and co-workers.
• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat attitude!
• Current CPR/AED Certification preferred.
• Strong listener with the ability to empathize and problem-solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.
• High School diploma/GED equivalent required.

Responsibilities

• Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet, whether coming in/leaving the Club, out on the floor, or up at the Front Desk.
• Conduct accurate Tours and Info Calls for Prospects through memorization of specific scripts.
• Answer phones in a friendly manner and assist with various questions. -Take Prospects and Guests on tours, educate them on membership options, and get them signed up. -Facilitate updates to Member accounts, such as updating billing information or rewriting an agreement.
• Handle all Front Desk activities, including: -Personalized check-ins for every Member, Guest, and Prospect. -Address security issues with check-ins (such as no photo on file) and overdue balances.
• Respond to member questions and concerns promptly and professionally and elevate to Assistant Manager or Manager as needed.
• Operate tanning booths and other amenities for Black Card Members.
• Assist in maintaining the cleanliness of all aspects of the club.

Skills

Customer service

Punctuality

Communication

Problem solving

Strong listener

Empathy

Teamwork

Education

High School diploma or GED

Tools

Basic computer proficiency

Job description

Planet Fitness in Vancouver, WA is seeking a Weekday Closer Team Member to maintain a friendly, clean club environment. Schedule is Monday–Friday, 5pm–10pm, with opportunities to pick up shifts at other Vancouver locations. Part-time role with potential full-time hours for exceptional performers.

You will handle front desk duties, assist members and guests, and help ensure a positive member experience. Prior customer service and a passion for fitness are highly valued.