Evening Front Desk Innkeeper: Warm Key West Hospitality

Davidson Hospitality Group; Key West (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav—

401K Match

Job summary

Key West Historic Inns Collection, part of Davidson Hospitality Group, seeks a warm Front Desk Agent to welcome late-arriving guests and set the tone for a memorable stay. You will assist guests, provide local insights, and coordinate with other departments to ensure smooth arrivals and exceptional service.

This role emphasizes evening hours, strong communication, and a friendly, home-like experience for guests, with opportunities to contribute to the inns' storied legacy in Key West.

Qualifications

• High school diploma or equivalent required.
• Previous hotel, Front Desk, hospitality, or customer service experience preferred.
• Prior cash handling experience preferred.
• Read, write, and speak English fluently.
• Comfortable using computers and learning hotel systems.
• Knowledge of Key West and the local area is a plus.
• Available to work evening hours, weekends and holidays.

Responsibilities

• Welcome and check in guests arriving during the evening and late arrival hours.
• Help guests settle in and familiar with their inn, room, amenities, and surrounding area.
• Review remaining arrivals and make sure everything is prepared for a smooth check-in.
• Assist in-house guests with questions, requests, directions, and recommendations.
• Share knowledge of Key West restaurants, attractions, events, and local favorites.
• Process payments and maintain accurate guest and reservation information.
• Answer incoming calls and assist guests with hotel information and general inquiries.
• Respond to guest needs and concerns in a friendly and helpful manner.
• Communicate and coordinate with other departments to make sure guest requests are handled.
• Follow up with guests to ensure their needs have been addressed.
• Maintain a welcoming and organized Front Desk and guest arrival area.
• Communicate important guest information and any follow-up needs to the next shift.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Organization

Problem solving

English fluency

Computer literacy

Multi-tasking

Flexibility

Education

High school diploma or equivalent

Job description

Key West Historic Inns Collection, part of Davidson Hospitality Group, seeks a warm Front Desk Agent to welcome late-arriving guests and set the tone for a memorable stay. You will assist guests, provide local insights, and coordinate with other departments to ensure smooth arrivals and exceptional service.

This role emphasizes evening hours, strong communication, and a friendly, home-like experience for guests, with opportunities to contribute to the inns' storied legacy in Key West.