Facility Receptionist & Host

AGS Youth Soccer Club; Oakland Park (FL); On-site; USD 19,889 - 28,326; Part time

Job summary

A local youth sports organization is seeking a Facility Receptionist & Host to provide a warm welcome and assist customers at their facility. The role involves greeting guests, processing transactions, and promoting programs while ensuring a clean and organized front desk area. Applicants should have a high school diploma, strong organizational skills, and a friendly demeanor. Pay is from $17.50 per hour, depending on experience.

Qualifications

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus.
• Proven experience in administrative roles, preferably in customer service or operations department.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Ability to work independently and meet deadlines.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet everyone entering or exiting the facility; respond promptly to communication.
• Accurately process card transactions and resolve transaction/account issues.
• Promote programs and upcoming events using marketing skills.
• Maintain a neat front desk area and organize marketing displays.
• Manage inventory and ensure customer service technology functions properly.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service skills

Education

High school diploma or equivalent

Certification or degree in hospitality or communications

Job description

Overview

We're looking for positive, amiable people who can connect with children and parents, supporting them each step of the way while maintaining light administrative functions with a keen attention to detail. This role has real impact on the lives of families in our community, engaging them in fun and uplifting experiences that become lasting memories!

Position

We are seeking a Facility Receptionist & Host to join our energetic and growing team! The successful candidate will be responsible for greeting clientele as they are entering/exiting, customer communication via email, SMS, and phone, processing transactions, resolving inquiries and issues, promoting programs and events, and maintaining the facility. This role requires a friendly face and upbeat attitude, excellent organizational skills, strong attention to detail, and the ability to work independently in a fast-paced environment.

Responsibilities

• Customer Communication: Greet everyone as they are entering or exiting the facility; Answer phone calls/return voicemails promptly; Reply to emails and SMS messages from customers and potential customers in a timely manner
• Processing Transactions/Resolving Inquiries and Issues: Accurately process card transactions; Resolve any transaction/account issues; Respond to any in person inquiries/questions; Follow up on action items and ensure completion
• Promote Programs and Events: Promote programs and upcoming events using knowledge of the business and in person marketing skills; If needed/interested, attend events to assist with promoting AGS!
• Maintain the Facility: Keep the front desk area neat and tidy; Organize and maintain displays of flyers, trifolds, and other marketing materials
• Other: Manage inventory and ensure accurate tracking and stock levels; Ensure all customer service technology functions properly and alert management of technical issues

Qualifications

• High school diploma or equivalent; additional certification or degree in hospitality or communications is a plus
• Proven experience in administrative roles, preferably in customer service or operations department
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• Ability to work independently and meet deadlines
• Excellent communication and interpersonal skills

Benefits

Pay: From $17.50 per hour depending on experience