Evening Front Desk & Guest Experience Specialist

Hotel Equities; West Des Moines (IA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Paid Vacation

401(k) Plan

Life Insurance

Career Growth

Hotel Discounts

Parental Leave

Employee Assistance

Flexible Spending Account

Job summary

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team at the TownePlace Suites West Des Moines. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you.

As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel/front desk/customer service experience preferred.
• Strong verbal and written communication skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and composed while resolving guest concerns.
• Flexible hours including nights, weekends, and holidays as needed.

Responsibilities

• Welcome guests with a friendly, professional demeanor throughout their stay.
• Process arrivals, departures, reservations, payments, and guest requests accurately.
• Respond promptly to questions, concerns, and special requests.
• Resolve routine guest issues and escalate to management when appropriate.
• Maintain accurate guest information, records, and shift documentation.
• Communicate effectively with housekeeping, maintenance, sales, and other departments.
• Promote hotel services, amenities, and guest opportunities.
• Follow cash-handling, security, privacy, and operating procedures.
• Monitor lobby and front desk area to maintain a welcoming, organized environment.
• Complete assigned shift responsibilities and ensure smooth handoffs.

Skills

Guest service

Communication skills

Cash handling

Professional demeanor

Problem solving

Education

High school diploma

Tools

POS systems

PMS knowledge

MS Office

Job description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a dependable, service-oriented Night Auditor to join our team at the TownePlace Suites West Des Moines. If you're passionate about hospitality, take pride in your work, and enjoy creating positive experiences for guests and associates, we'd love to meet you.

As Night Auditor, you'll play an important role in supporting hotel operations, delivering exceptional service, and helping our team