Evening Front Desk Concierge — Luxury Living Experience

Equity Residential; Fairfax (VA); On-site; USD 44,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Housing discounts

Job summary

Vivmark Residential is seeking a Concierge to lead front desk operations and elevate the resident experience. You will deliver exceptional service, coordinate with leasing and maintenance teams, and ensure smooth move-ins and move-outs in a luxury setting.

The role emphasizes resident satisfaction, schedule adherence, and professional communication to maintain Vivmark's standards of care and hospitality.

Qualifications

• High School diploma or equivalency (GED) required.
• 1+ years of related experience in a hotel, retail or restaurant is preferred.
• Proficiency in using administrative software and Microsoft Office Suite.
• Mobility to walk the property and maneuver packages/deliveries.

Responsibilities

• Manage front desk operations and greet residents and visitors.
• Monitor foot traffic and provide top-tier customer service.
• Collaborate with leasing and maintenance teams to ensure move-ins/outs run smoothly.
• Address resident satisfaction and implement service programs.
• Uphold company customer service standards and training.

Skills

Strong communication

Time management

Patience

Organization

Customer service mindset

Problem solving

Education

High School diploma or GED

Tools

Microsoft Office Suite

Administrative software

Job description

Vivmark Residential is seeking a Concierge to lead front desk operations and elevate the resident experience. You will deliver exceptional service, coordinate with leasing and maintenance teams, and ensure smooth move-ins and move-outs in a luxury setting.

The role emphasizes resident satisfaction, schedule adherence, and professional communication to maintain Vivmark's standards of care and hospitality.