Evening Front Desk Associate

Courtyard Newark Granville; Newark (OH); On-site; USD 2,066,400 - 2,479,680; Full time

Benefits offered by this job

Competitive hourly wage

Comprehensive health insurance

Employee Assistance Program (EAP)

PTO from day one

Six paid holidays

Hotel discounts

Recognition & rewards

Job summary

Courtyard Newark Granville is seeking a Guest Service Agent to be the hotel ambassador during peak hours, greeting guests, checking in/out, and ensuring a memorable stay.

You will use basic reservations software, share local tips, resolve requests, and collaborate with the team to keep front desk operations smooth.

Qualifications

• High school diploma or equivalent required; hospitality experience is a plus but not required.
• Strong communication and guest-service orientation.
• Ability to use basic office software and reservation systems.
• Ability to stay calm and professional during peak times.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Handle requests and resolve issues to ensure guest satisfaction.
• Manage reservations, cancellations, and changes to maximize occupancy.
• Share local attractions and dining options with guests.
• Follow hotel protocols and maintain confidentiality of guest information.

Skills

Communication

Hospitality mindset

Teamwork

Basic math

Computer literacy

Education

High School Diploma

Tools

Hotel reservation system

Job description

Job Title: Guest Service Agent

Reports To: Front Office Associate

FLSA Status: Non-Exempt

Location: Courtyard by Marriott – 84 Rooms – Minutes from the new Intel Site, Amazon, Facebook, and Google.

As the evening Front Desk Agent, you are a hotel ambassador and the face of the hotel during our busiest hours, providing outstanding service to guests, handling requests, and ensuring a memorable stay.

Responsibilities

• Warm Welcomes: Greet guests with a smile, assist with check‑in/check‑out, and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
• Local Expert: Share local attractions, dining options, and special events, helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming.

What You Bring to the Table

• A genuine passion for hospitality and guest satisfaction.
• Great communication skills for interacting with guests and team members alike.
• Basic math and computer skills to manage reservations and process payments.
• Ability to stay calm and positive under pressure.
• A helpful, can‑do attitude with a willingness to jump in wherever needed.

Unique Perks and Lifestyle Benefits

• Competitive Hourly Wage: Because your hard work deserves it.
• Comprehensive Health Insurance: Medical, dental, and vision options.
• Employee Assistance Program (EAP): Confidential referral services when you need support.
• PTO That Starts from Day One: No need to wait a whole year to take a well‑deserved break.
• Six Paid Holidays: Because relaxation is essential.
• Hotel Discounts: Perks at Marriott hotels and other partner brands.
• Recognition & Rewards: Performance awards and nominations for industry accolades.

Qualifications

• Education: High School Diploma, GED, or High School Equivalence Certificate. Previous hospitality or customer service experience is a plus but not required.
• Language: Ability to communicate effectively with guests, team members, and supervisors, handling requests courteously.
• Computer: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus.
• Physical Demands: Frequent standing, walking, and sitting; ability to lift up to 25 pounds.