Evening Front Desk Associate

Courtyard-Newark-Granville; Newark (OH); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Health insurance

PTO from day one

Six holidays

Hotel discounts

Employee assistance program

Recognition & rewards

Job summary

SJB Hotels Inc. is seeking a Guest Service Agent to greet guests, assist with check-in/check-out, and resolve requests. You will be the hotel ambassador during busy evening hours, ensuring guests have a seamless and enjoyable stay.

The role emphasizes problem-solving, reservations management, and sharing local recommendations. You will contribute to a welcoming atmosphere and uphold safety protocols while supporting daily operations.

Qualifications

• High School Diploma (or GED) required or equivalent.
• Hospitality or customer service experience is a plus but not required—we'll train the right person.
• Strong communication with guests and team members.
• Familiarity with hotel reservation systems is a plus.
• Physical ability to lift/move up to 25 pounds.

Responsibilities

• Greet guests, assist with check-in/check-out and provide information.
• Handle guest requests and resolve issues quickly to ensure satisfaction.
• Manage bookings, cancellations, and changes to maximize occupancy.
• Share local attractions and dining options with guests.
• Follow hotel safety protocols and protect guest information.
• Prepare daily reports and maintain clean common areas.

Skills

Communication

Guest service

Math skills

Computer skills

Education

High School Diploma

Tools

Reservation systems

Microsoft Office

Job description

Job Title: Guest Service Agent

Reports To: Front Office Associate

FLSA Status: Non-Exempt

Discover Your Future with SJB Hotels Inc.!

At SJB Hotels Inc., we're more than just a company—we're a family with a passion for hospitality and a flair for fun! As the proud recipient of the OHLA Award for Management Company of the Year, we're a team where your talents can truly shine.

Why do people love working with us? It's simple: we're dedicated to excellence, driven by a team of hotel industry pros who know how to make things happen. Our full-service management company, based in beautiful Athens, Ohio, is committed to delivering top-notch hospitality services while maximizing revenue and asset growth for our partners.

But it's not all business—we believe in enjoying the journey! If you're looking for a place where you can grow, succeed, and have a blast doing it, SJB Hotels Inc. is the place for you!

Location: Courtyard by Marriott - 84 Rooms - Minutes from the new Intel Site, Amazon, Facebook, and Google.

Join Our Team as a Guest Service Agent!

Are you a people person with a passion for providing outstanding service? If you love interacting with guests, solving problems on the spot, and ensuring everyone has a fantastic stay, then this is the perfect role for you! As the evening Front Desk Agent, you are a hotel ambassador and the face of the hotel during our busiest hours.

What You’ll Be Up To:

• Warm Welcomes: Greet guests with a smile, assist with check-in/check-out, and provide the information they need to enjoy their stay.
• Problem Solver: Handle guest requests and resolve issues efficiently, keeping guests happy and comfortable.
• Reservation Rockstar: Manage bookings, cancellations, and changes with ease while maximizing room occupancy.
• Local Expert: Share your knowledge of local attractions, dining options, and special events, helping guests make the most of their stay.
• Safety & Security: Ensure guest safety by following all hotel protocols, including maintaining confidentiality of personal information.
• Behind the Scenes: Assist with daily reports, manage inventory, and keep common areas clean and welcoming.

What You Bring to the Table:

• A genuine passion for hospitality and guest satisfaction.
• Great communication skills for interacting with guests and team members alike.
• Basic math and computer skills to manage reservations and process payments.
• Ability to stay calm and positive under pressure.
• A helpful, can-do attitude with a willingness to jump in wherever needed.

Unique Perks and Lifestyle Benefits:

• Competitive Hourly Wage – because your hard work deserves it!
• Comprehensive Health Insurance – we've got you covered with medical, dental, and vision options.
• Employee Assistance Program (EAP) – confidential referral services when you need support.
• PTO That Starts from Day One – no need to wait a whole year to take a well-deserved break!
• Six Paid Holidays – because relaxation is essential.
• Hotel Discounts – enjoy perks at Marriott hotels and other partner brands.
• Recognition & Rewards – including performance awards and nominations for industry accolades.

At SJB Hotels, we believe in being more than just a great place to stay—we want to be the heartbeat of the community. As our Guest Service Agent, you'll play a vital role in creating lasting memories for our guests and ensuring our hotel is a place they'll want to return to time and time again.

Qualifications:

• Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). Previous hospitality or customer service experience is a plus but not required—we're happy to train the right person!
• Language Skills: Ability to communicate effectively with guests, team members, and supervisors. Must be able to clearly and courteously handle guest inquiries and requests.
• Computer Skills: Familiarity with basic office software (e.g., Word, Excel) and hotel reservation systems is a plus but not required.
• Physical Demands: This job requires frequent standing, walking, and sitting. Must be able to lift or move up to 25 pounds.