Evening Front Desk Agent | Flexible Hours

Obrien Sixty LLC; Iowa (LA); On-site; USD 17,000 - 22,000; Part time

Job summary

Holiday Inn Express Suites Sheldon, Iowa is seeking a professional Front Desk Agent to greet guests, check in/out, and provide friendly service in a fast-paced hotel environment.

The role requires strong communication, reliability, and basic computer skills; shifts are 3pm–11pm, 1–3 days per week with alternating weekends; holidays may rotate. You will assist guests with reservations, payments, directions, and local recommendations; bilingual is a plus.

Qualifications

• Greet and welcome guests upon arrival in accordance with hotel standards.
• Respond professionally to arriving, departing and in-house guests by providing accurate information and services.
• Check identification and ensure that credentials provided are accurate and valid.
• Register guests into the computer system, verifying reservation, contact details, and credit information.
• Assign rooms to guests and make room keys.
• Make and confirm reservations, including creating walk-in reservations.
• Answer phone and guest questions, particularly pertaining to hotel services, guest registration, travel directions; and/or making recommendations regarding shopping, dining, entertainment or local attractions.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Generate bills, collect payments, and make change for guests, while maintaining a house bank and making deposits; accurately reporting of receipts daily.
• Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
• Record guest comments or complaints, referring guests to manager as necessary.
• Assist with other duties as assigned such as general cleaning.
• Finishing any laundry for each day. There will almost ALWAYS be laundry.
• Requires good communication skills, both verbal and written.
• Must be able to speak, read, write and understand English. Bilingual a plus!
• Must possess basic computer skills and basic computational ability.

Responsibilities

• Greet and welcome guests upon arrival per hotel standards.
• Respond courteously to arriving, departing and in-house guests with accurate information.
• Check IDs and ensure credentials are valid.
• Register guests in the computer system and verify reservations and guest details.
• Assign rooms, create keys, and manage walk-in reservations.
• Answer phones and assist with hotel services and directions.
• Generate bills, process payments, and maintain the house bank.
• Coordinate with housekeeping on room status and availability.
• Handle guest comments or complaints and refer to the manager as needed.
• Assist with general cleaning and daily laundry as required.

Job description

Holiday Inn Express Suites Sheldon, Iowa is seeking a professional Front Desk Agent to greet guests, check in/out, and provide friendly service in a fast-paced hotel environment.

The role requires strong communication, reliability, and basic computer skills; shifts are 3pm–11pm, 1–3 days per week with alternating weekends; holidays may rotate. You will assist guests with reservations, payments, directions, and local recommendations; bilingual is a plus.