Evening Facilities Manager - Contract Oversight

City Wide; Hauppauge (NY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Basic Life

Voluntary Life

Accident

Critical Illness

Short Term Disability

Job summary

City Wide Facility Solutions is seeking a qualified Night Manager to join our Suffolk County, NY area team. The role focuses on contract compliance for building maintenance services and managing relationships with Independent Contractors.

You will review client contracts to verify work expectations and ensure service levels are met. Ideal candidates have a high school diploma and at least 3 years of management experience, with strong planning and communication skills.

Qualifications

• High school diploma required.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit locations.
• Building, facilities, janitorial or similar industry experience is a plus.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• CRM experience preferred.

Responsibilities

• Develop and maintain productive working relationships with Independent Contractors by communicating client priorities and collaborating on solving problems.
• Review the scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with the Facility Services Manager daily for any issues needing immediate attention, including nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines, and discharge if not meeting the service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Complaint Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment, and their proper use.
• Other duties as necessary.
• This position is hybrid as you will be overseeing multiple office buildings.

Skills

Management

Communication

CRM experience

Education

High school diploma

Job description

City Wide Facility Solutions is seeking a qualified Night Manager to join our Suffolk County, NY area team. The role focuses on contract compliance for building maintenance services and managing relationships with Independent Contractors.

You will review client contracts to verify work expectations and ensure service levels are met. Ideal candidates have a high school diploma and at least 3 years of management experience, with strong planning and communication skills.