Evening Customer Service Specialist — Solutions Driven

Open Scientific; Town of Islip (NY); On-site; USD 21,000 - 22,000; Full time

Job summary

Open Scientific is recruiting for a Customer Service Representative in Holbrook, NY. This temp-to-hire role involves handling customer inquiries via phone, email, chat, or text to resolve issues and uphold company values.

Candidates should have prior customer service and call center experience, demonstrate empathy, problem-solving, and strong communication while staying self-motivated and focused on solutions.

Qualifications

• Must have prior customer service experience and call center experience.
• Ability to respond clearly to customer issues with empathy.
• Willingness to learn, focus on solutions and take ownership.

Responsibilities

• Communicate with customers via phone, email, chat or text to resolve issues.
• Navigate customer accounts using software tools and policies.
• Perform charge backs, upsells, credit backs, mass orders when applicable.
• Suggest additional products based on customer needs and past purchases.

Skills

Customer service

Empathy

Problem solving

Self-motivated

Patience

Ownership

Conflict resolution

Tools

CRM software

Job description

Open Scientific is recruiting for a Customer Service Representative in Holbrook, NY. This temp-to-hire role involves handling customer inquiries via phone, email, chat, or text to resolve issues and uphold company values.

Candidates should have prior customer service and call center experience, demonstrate empathy, problem-solving, and strong communication while staying self-motivated and focused on solutions.