Customer Service Representative

Open Scientific; Town of Islip (NY); On-site; USD 21,000 - 22,000; Full time

Job summary

Open Scientific is recruiting for a Customer Service Representative in Holbrook, NY. This temp-to-hire role involves handling customer inquiries via phone, email, chat, or text to resolve issues and uphold company values.

Candidates should have prior customer service and call center experience, demonstrate empathy, problem-solving, and strong communication while staying self-motivated and focused on solutions.

Qualifications

• Must have prior customer service experience and call center experience.
• Ability to respond clearly to customer issues with empathy.
• Willingness to learn, focus on solutions and take ownership.

Responsibilities

• Communicate with customers via phone, email, chat or text to resolve issues.
• Navigate customer accounts using software tools and policies.
• Perform charge backs, upsells, credit backs, mass orders when applicable.
• Suggest additional products based on customer needs and past purchases.

Skills

Customer service

Empathy

Problem solving

Self-motivated

Patience

Ownership

Conflict resolution

Tools

CRM software

Job description

Open Scientific provides contract staffing and direct hire recruitment services for the scientific, engineering, laboratory and manufacturing sectors.

Job Description

Location: Holbrook

Pay Rate: $15.00-$16.50

Hours: 3:30pm-12:00am

Open Scientific is recruiting for a Customer Service Representative. This position is with a global vitamin company committed to consistently producing the highest-quality products. This is a temp to hire opportunity. As a Customer Service Rep you will be responsible for communicating with customers via phone, email, chat or text messaging to solve customer issues. To succeed in this position, candidate must:

• Clearly understand and respond appropriately to the issues that customers present
• Ability to demonstrate empathy towards customer’s issues
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
• Desire to continually learn, focused on solutions and are self-motivated
• Customer Focus Ability to empathize with and prioritize customer needs
• Uphold company values and respect every customer
• Exude patience and ownership with each customer
• Ability to resolve conflicts and set appropriate expectations with customers
• Ability to determine customer needs and provide appropriate solutions
• Prior customer service experience and call center experience is required

Responsibilities:

• Utilize a variety of software tools to navigate customer accounts, research, review policies and communicate solutions to customer issues.
• Perform customer charge backs, upsells, credit backs, mass orders
• Find opportunities to recommend additional products to customers based on the customer needs and past purchases.
• Participate in on-going training and coaching programs.
• Contribute ideas on improving the customer experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.