Evening Customer Service Lead

Domino's Pizza; Clarksville (IN); In loco; USD 17.000 - 22.000; Tempo pieno

Descrizione del lavoro

Domino's Pizza in Clarksville, IN is hiring for an evening customer service role. You will take and process orders, answer questions, and ensure a positive guest experience during hungry hours.

The job emphasizes flexibility, teamwork, and handling multiple channels, with opportunities to advance and help train junior teammates.

All candidates should bring a positive attitude and strong communication, with a commitment to excellent service.

Competenze

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Mansioni

• Answer customer inquiries promptly and courteously across channels.
• Process orders, forms, and requests accurately.
• Maintain clear records of interactions and transactions.
• Coordinate with teammates to deliver seamless service.
• Support and coach junior representatives as needed.
• Strive to resolve issues to ensure customer satisfaction.

Conoscenze

Customer service

Communication

Team coordination

Descrizione del lavoro

Domino's Pizza in Clarksville, IN is hiring for an evening customer service role. You will take and process orders, answer questions, and ensure a positive guest experience during hungry hours.

The job emphasizes flexibility, teamwork, and handling multiple channels, with opportunities to advance and help train junior teammates.

All candidates should bring a positive attitude and strong communication, with a commitment to excellent service.