Evening Customer Escalation Specialist (Part-Time)

Corestream; Tampa (FL); Hybrid; USD 30,000 - 40,000; Part time

Benefits offered by this job

Casual dress code

Free snacks and beverages

Lunch provided on Wednesdays

Job summary

Corestream, a cutting-edge financial technology company headquartered in Tampa, FL, is looking for a Part-Time Customer Escalation Representative. This hybrid role involves engaging with customers to ensure inquiries are promptly and professionally addressed. You will have significant phone responsibilities and must maintain a positive attitude to promote customer satisfaction.

Qualifications include a High School Diploma and a 2-15 Life, Health, and Variable Annuity License with at least 2 years of call center experience. The position offers flexible hours and a casual workplace culture.

Qualifications

• 2+ years of experience in a call center environment.
• Ability to type and enter information during customer interactions.
• Must maintain up-to-date knowledge of products.

Responsibilities

• Answer customer inquiries via phone with accuracy and courtesy.
• Document customer interactions clearly and concisely.
• Research and resolve customer inquiries.

Skills

Communication Skills

Telephone Skills

Problem-solving

Organizational Skills

Multitasking

Microsoft Word and Excel

Education

High School Diploma

2-15 Life, Health and Variable Annuity License

Job description

Corestream, a cutting-edge financial technology company headquartered in Tampa, FL, is looking for a Part-Time Customer Escalation Representative. This hybrid role involves engaging with customers to ensure inquiries are promptly and professionally addressed. You will have significant phone responsibilities and must maintain a positive attitude to promote customer satisfaction.

Qualifications include a High School Diploma and a 2-15 Life, Health, and Variable Annuity License with at least 2 years of call center experience. The position offers flexible hours and a casual workplace culture.