Evening Customer Care Specialist

University of Rochester; City of Rochester (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

The University of Rochester in Rochester, NY is seeking a full-time Customer Service Associate for the Transportation and Logistics department. The role handles inquiries by phone, email, and web, processes orders and service applications, and resolves issues with a customer-first approach.

Evening shift from 2:30pm to 11pm, 40 hours per week, with opportunities to contribute to a high-volume service team at 60 Crittenden Blvd.

Qualifications

• High School diploma and 1 year of relevant experience required.
• Or equivalent combination of education and experience

Responsibilities

• Provides timely responses to customer inquiries by telephone, email or website, or inbound/outbound service center, consistent with service and quality standards.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Troubleshoots and resolves customer complaints.
• Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.

Education

High School diploma and 1 year of relevant experience

Job description

The University of Rochester in Rochester, NY is seeking a full-time Customer Service Associate for the Transportation and Logistics department. The role handles inquiries by phone, email, and web, processes orders and service applications, and resolves issues with a customer-first approach.

Evening shift from 2:30pm to 11pm, 40 hours per week, with opportunities to contribute to a high-volume service team at 60 Crittenden Blvd.