Evening Crisis Support Specialist (Call Center)

FirstLink; Fargo (ND); On-site; USD 21,593 - 30,754; Full time

Benefits offered by this job

Employee Assistance Program

100% paid health, dental, and vision insurance

Long-term and short-term disability

Life insurance

12 days of paid time off

Job summary

A community support organization in Fargo, North Dakota, is seeking Full-Time Evening Call Specialists. In this role, you will provide vital support via phone, text, or online chat to those in crisis. Candidates should have crisis intervention or customer service experience and must possess strong communication skills. This position offers comprehensive training and a competitive salary of $19.00 per hour, along with various employee benefits including health insurance. Join us to make a difference in the lives of others!

Qualifications

• Must be 18 years of age or older.
• Minimum of 6 months' working experience in a relevant field.
• Must be able to read, write, and follow instructions.

Responsibilities

• Provide support to individuals via phone, text, or chat.
• Lend a listening ear and de-escalate crises.
• Make referrals to local community resources.

Skills

Crisis intervention experience

Customer service experience

Strong verbal communication

Strong written communication

Education

High school diploma or GED

Job description

A community support organization in Fargo, North Dakota, is seeking Full-Time Evening Call Specialists. In this role, you will provide vital support via phone, text, or online chat to those in crisis. Candidates should have crisis intervention or customer service experience and must possess strong communication skills. This position offers comprehensive training and a competitive salary of $19.00 per hour, along with various employee benefits including health insurance. Join us to make a difference in the lives of others!