Crisis Support Call Specialist — In-Office (Sun–Thu)

FirstLink; Fargo (ND); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Employee Assistance Program

100% paid health, dental, and vision insurance (for the employee only)

Long-term and short-term disability

Life insurance

12 days of paid time off

Job summary

A community support organization in Fargo is seeking a Full-Time Call Specialist to support individuals via phone, text, and chat. Responsibilities include de-escalating crises and connecting help-seekers with local resources. Ideal candidates should have experience in crisis intervention or customer service and strong communication skills. This role offers comprehensive training and benefits such as health insurance and paid time off.

Qualifications

• Minimum of 6 months working experience in a call center, customer service, human service, or mental health field.
• Must be 18 years of age or older.
• Must be able to read, write, and follow oral or written instructions.

Responsibilities

• Provide support to individuals reaching FirstLink by phone, text, or chat.
• De-escalate emotional and mental health crises.
• Make appropriate referrals to local community resources.

Skills

Crisis intervention experience

Customer service

Written communication skills

Verbal communication skills

Education

High school diploma or GED

Job description

A community support organization in Fargo is seeking a Full-Time Call Specialist to support individuals via phone, text, and chat. Responsibilities include de-escalating crises and connecting help-seekers with local resources. Ideal candidates should have experience in crisis intervention or customer service and strong communication skills. This role offers comprehensive training and benefits such as health insurance and paid time off.