Evening Crisis Response Supervisor — Clinical Team Lead

Anne Arundel County Mental Health Agency; Annapolis (MD); Presencial; USD 79.000 - 97.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid vacation

Paid sick leave

Paid holidays

403b retirement plan

Health, vision and dental benefits

Long-term disability

AD&D insurance

Licensure reimbursement

Continuing education assistance

Free parking

Descripción de la vacante

Anne Arundel County Mental Health Agency is seeking an CRS Phone Counselor Evening Shift Supervisor to manage the evening operations, supervise staff, review notes, and coordinate with MCT/CIT teams. The role requires clinical supervision, policy oversight, and effective communication with partners.

The supervisor will oversee scheduling, EHR note guidelines, monthly statistics, and resource referrals while ensuring crisis intervention and compassionate client support during extended hours.

Formación

• Master’s Degree in Social Work or Clinical Counseling required.
• LMSW, LGPC, LCPC or LCSW-C – licensure preferred or able to obtain within 12 months.
• Minimum two years related experience.
• Extensive knowledge of public and private mental health providers and resources.
• Knowledge of acute medical, psychiatric and substance use symptoms, diagnoses and treatments.
• Strong risk assessment and crisis intervention skills.
• Ability to collaborate effectively in a team setting.
• Excellent interpersonal, verbal and written communication skills.
• Promotes empathy and compassion; available for extended hours.

Responsabilidades

• Supervise evening shift phone counselors; provide clinical supervision if licensed.
• Maintain policies and procedures for program operations.
• Manage scheduling and workload budget for CRS programs.
• Provide monthly OPS staffing schedule.
• Review client needs from partner groups and determine follow-up actions.
• Set guidelines for EHR notes and update the system.
• Maintain resource guide for referrals and care networks.
• Gather feedback from partners and recommend improvements.
• Monitor referral resources and propose enhancements.
• Provide monthly statistics to the CRS Director.
• Coordinate urgent care appointments when needed.
• Assist in day-to-day supervision and scheduling of OPS staff.
• Approve EHR notes and give feedback.
• Answer phone with active listening and supportive responses.
• Provide linkage resources and referral documents.
• Provide EHR summaries of phone calls.
• Assess need for CIT or MCT intervention and communicate with teams.
• Communicate with callers to diffuse crises.
• Obtain authorizations for needed client services.
• Support clients and OPS team through case debriefing.
• Complete required trainings by due date.
• Perform other duties as assigned.

Conocimientos

Team collaboration

Communication

Clinical supervision

Crisis intervention

Empathy and compassion

Active listening

Extended hours availability

Educación

Master’s Degree in Social Work or Clinical Counseling

Independent licensure within 12 months (LMSW/LGPC/LCPC/LCSW-C)

Descripción del empleo

Anne Arundel County Mental Health Agency is seeking an CRS Phone Counselor Evening Shift Supervisor to manage the evening operations, supervise staff, review notes, and coordinate with MCT/CIT teams. The role requires clinical supervision, policy oversight, and effective communication with partners.

The supervisor will oversee scheduling, EHR note guidelines, monthly statistics, and resource referrals while ensuring crisis intervention and compassionate client support during extended hours.