Evening Bilingual Shelter Support Supervisor

Olgcstx; San Antonio (TX); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Guadalupe Home Program is seeking a Parent Support Advisor to supervise pregnant and parenting mothers and their children in a caring, trauma-informed environment. You will maintain logs, enforce rules, and help residents with daily activities and life skills.

Must have a clean driving record, High School Diploma or GED, and be prepared to work Monday–Friday with potential evening shifts as needed. Bilingual English/Spanish preferred.

Qualifications

• High School Diploma or GED required.
• Prefer experience working with families and children, support services, and/or shelters.
• Bilingual English/Spanish preferred.

Responsibilities

• Supervise pregnant and parenting mothers and children in Guadalupe Home Program.
• Maintain daily logs and documentation per agency requirements.
• Engage residents in daily activities and community meetings.
• Enforce rules, provide trauma informed redirection, and maintain safety and boundaries.

Skills

Counseling

Trauma-informed

Communication

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

General office equipment

Job description

Description

Monday - Friday (2Pm - 10PM) Variable Shifts as needed.

Supervise pregnant and parenting mothers ages 18+ years old and their children ages 0-3 years old within the Guadalupe Home Program and set appropriate trauma informed behavioral limits within a safe and caring environment. The Parent Support Advisor is authorized to take reasonable action necessary to carry out responsibilities assigned as long as such actions do not deviate from established organizational policies and are consistent with program guidelines and sound professional judgment.

Requirements

Position Responsibilities:

• *Pass TPCN Counselor Certification exam with 80% or better annually/as required.
• *Properly bill TPCN and/or other agency utilized systems provided to residents.
• *Knowledgeable of Guadalupe Home’s Resident Rules & Guidelines.
• *Issue write-ups for residents that violate the Rules & Guidelines for Guadalupe Home.
• *Must complete all required professional development assigned in a timely manner.
• *Must have clean driving record
• Teach constructive behavior and social skills.
• Teach basic parenting skills.
• Teach realistic problem-solving behaviors and life skills.
• Teach good personal hygiene skills.
• Reinforce positive behavior by providing healthy, positive incentives for residents and children.
• Oversee daily chores and room checks.
• Ensure cleanliness of all common areas.
• Update daily logs, both written and electronic such as volunteer logs, medication logs, In-kind donations.
• Assist with implementation of social and recreational activities for residents.
• Engage with residents and children daily during activities and leisure time.
• Document all serious incidents completely, accurately, and in a timely manner in accordance with agency requirements.
• Follow agency reporting and notification protocol for serious incidents.
• Maintain positive culturally competent relationships with residents and staff.
• Provide input into development of resident goals as appropriate.
• Utilize training in trauma informed consequences when redirecting resident behavior.
• Participate in community meeting sessions with residents, as necessary.
• Maintain and uphold appropriate boundaries with residents and staff at all times.
• Be a positive role model for residents.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Mediate conflicts between residents to promote healthy communication.
• Gain a working knowledge of staff policies and guidelines.
• Possess maturity, sense of confidence and emotional stability at all times while performing duties.
• Ability to communicate effectively and adequately transition information during shift changes.
• Ability to complete all documentation as required by the agency, licensing, contractors, and various funders.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others.
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Adherence to the Code of Conduct and Employment Policy is mandatory.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Other duties as assigned by supervisor

Competencies:

Advocacy

Empathy

De-escalation

Developing Others

Resilience

Minimum Qualifications:

• Education
  • High School Diploma or GED required.
• Experience
  • Prefer experience working with families and children, support services, and/or shelters;

· Required to have a clean driving record and proof of insurance to drive agency vehicle or to transport residents in agency vehicles to events as needed.

• License and Credentials
  • Reliable transportation
  • Valid driver license
  • Valid vehicle insurance
  • Bilingual English/Spanish preferred

Minimum Knowledge and Skills:

• Experience with computer software and general office machines (i.e., Microsoft Office software preferred);
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem solving skills.

Travel Requirements:

Travel requirements for the position includes 1% local and 0% overnight.