Evening Beverage Server – Casino Bar & Guest Service

Wind Creek; Montgomery, Northern (AL, KY); Hybrid; USD 22,000 - 34,000; Full time

Job summary

Wind Creek Hospitality is seeking a Beverage Server to service alcoholic and nonalcoholic drinks to guests at Gaming Machines and bars within the gaming facility. Shift runs 5:45pm-2:15am and requires knowledge of menu items, POS use, and responsible alcohol service.

Applicants must be 21+, pass interviews including a guest service audition, and complete required trainings such as RVAS and TIPS. This role emphasizes guest engagement in a fast-paced, smoke-enabled environment within Wind Creek

Qualifications

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six months from start date as a condition of continued employment
• Must be twenty-one years of age or older
• Six months related experience and/or training preferred
• Willingness and ability to lift and carry 20lbs continuously throughout the day
• Must successfully pass job interview, including a guest service audition
• Must possess a high level of maturity, dependability, and punctuality
• Ability to speak effectively before groups of customers or employees of Wind Creek Hospitality
• Must be able to deal with problems involving several concrete variables in standardized situations
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must be able to perform basic mathematical calculations
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

Responsibilities

• Maintains complete knowledge of all menu items, liquor brands, beers, non-alcoholic selections, daily special products and services available in the assigned venue
• Greets guests, takes beverage orders and relays them to bartenders, effectively utilizing the POS system and PLU numbers, and utilizing the appropriate Order Call system
• The ability to garnish drinks as needed
• The ability to prepare beer, wine, and frozen drinks as needed
• Must be able to pass Responsible Service of Alcohol Test
• Complies with established policies on Reasonable Service of Alcohol
• With assistance from the Beverage Manager, assures each individual site is in compliance with WCH’s Alcohol Policies & Procedures regarding the sale of alcohol on Tribal property
• Ensures sufficient inventories are maintained to meet the needs of the beverage operation
• Ensures that all applicable reports are completed in a timely manner
• Ensures the physical condition of the premises are maintained in a safe, healthy manner
• Ensures that all applicable operating policies and procedures are adhered to at all times without deviation and be extremely knowledgeable of the Minimum Internal Control Standards, Alcohol Policies & Procedures, and Fiscal Policies and Procedures
• Anticipates guests’ needs, responding promptly and acknowledging guests even when busy
• Other duties & responsibilities as assigned

Job description

Wind Creek Hospitality is seeking a Beverage Server to service alcoholic and nonalcoholic drinks to guests at Gaming Machines and bars within the gaming facility. Shift runs 5:45pm-2:15am and requires knowledge of menu items, POS use, and responsible alcohol service.

Applicants must be 21+, pass interviews including a guest service audition, and complete required trainings such as RVAS and TIPS. This role emphasizes guest engagement in a fast-paced, smoke-enabled environment within Wind Creek