Beverage Server

Wind Creek Hospitality; Montgomery (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Wind Creek Hospitality is seeking a Beverage Server to assist guests at gaming machines and bars within the facility. The role requires knowledge of beverages, accurate order handling, and adherence to responsible alcohol service policies.

The position includes shift timing of 5:45pm-2:15am, with training on POS systems and alcohol-related procedures. Applicants should meet the stated age and experience requirements and be prepared to work in a dynamic gaming environment.

Qualifications

• High School diploma or GED required or currently enrolled and complete GED within six months.
• Must be twenty-one (21) years of age or older.
• Six (6) months related experience and/or training preferred.
• Willingness and ability to lift and carry 20lbs continuously throughout the day.
• Must pass interview, including a guest service audition.
• Must be able to communicate effectively in English, both spoken and written.

Responsibilities

• Maintain knowledge of menu items, liquor brands, beers, and non-alcoholic options.
• Greet guests, take beverage orders, relay to bartenders, and use POS/PLU systems.
• Garnish drinks as needed and prepare beer, wine, and frozen beverages as required.
• Ensure compliance with Alcohol Policies & Procedures and pass Responsible Service of Alcohol tests.

Skills

Customer service

Alcohol service knowledge

Effective communication

Education

High School diploma or GED

Tools

POS system

Order calling system

Job description

Description

Job Overview: 5:45pm-2:15am (Shift subject to change based on business needs)

The Beverage Server shall serve alcoholic and nonalcoholic drinks to customers seated at Gaming Machines or bar areas throughout the gaming facility.

Purpose: Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System: Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Maintains complete knowledge of all menu items, liquor brands, beers, non-alcoholic selections, daily special products and services available in the assigned venue
• Greets guests, takes beverage orders and relays them to bartenders, effectively utilizing the POS system and PLU (Price Look Up) numbers, and utilizing the appropriate Order Call system
• The ability to garnish drinks as needed
• The ability to prepare beer, wine, and frozen drinks as needed
• Must be able to pass Responsible Service of Alcohol Test
• Complies with established policies on Reasonable Service of Alcohol
• With assistance from the Beverage Manager, assures each individual site is in compliance with WCH’s Alcohol Policies & Procedures regarding the sale of alcohol on Tribal property
• Ensures sufficient inventories are maintained to meet the needs of the beverage operation
• Ensures that all applicable reports are completed in a timely manner
• Ensures the physical condition of the premises are maintained in a safe, healthy manner
• Ensures that all applicable operating policies and procedures are adhered to at all times without deviation and be extremely knowledgeable of the Minimum Internal Control Standards, Alcohol Policies & Procedures, and Fiscal Policies and Procedures
• Anticipates guests’ needs, responding promptly and acknowledging guests even when busy
• Other duties & responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Six (6) months related experience and/or training- preferred
• Willingness and ability to lift and carry 20lbs continuously throughout the day
• Must successfully pass job interview, including a guest service audition
• Must possess a high level of maturity, dependability, and punctuality
• Ability to speak effectively before groups of customers or employees of Wind Creek Hospitality
• Must be able to deal with problems involving several concrete variables in standardized situations
• Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
• Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
• Must be able to perform basic mathematical calculations
• Willing to travel and participate in training as recommended or required
• Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
• Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.