Even Usher - Regent Bank Amphitheater

ASM Global; Broken Arrow (OK); On-site; USD 17,000 - 22,000; Full time

Job summary

Legends Global in Broken Arrow, OK is seeking an Event Usher to assist patrons and ensure a positive event experience. You will help guests find seating and information, monitor your post, and stay alert for spills or incidents requiring staff attention.

The role involves responding to guest inquiries with excellent service, assisting with accessibility lifts if needed, and handling complaints per established policies.

Qualifications

• High School Diploma or GED preferred.
• One year prior experience in a customer service position preferred.

Responsibilities

• Assist patrons with seating or information as needed.
• Maintain position on post and viewing area of responsibility.
• Oversee assigned area for spills or situations requiring staff attention.
• Operate handicap lift with wheelchair containing patron (if applicable).
• Receive and act on complaints from patrons according to established policies and procedures.
• All other duties as assigned.

Skills

Good communication

Excellent customer service

Education

High School Diploma or GED

Job description

THE ROLE: EVENT USHER

LOCATION: BROKEN ARROW, OK

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center - from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking.

With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win - shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

ABOUT THE ROLE

Position is required to assist patrons with their customer service needs while attending a public of private event.

WHAT YOU'LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Assist patrons with seating or other information as needed


• Maintain position on post, viewing area of responsibility


• Oversee assigned area for spills or situations requiring staff attention


• Operate handicap lift with wheelchair containing patron (if applicable)


• Receive and act on complaints from patrons according to established policies and procedures


• All other duties as assigned

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

Education and/or Experience

• High School Diploma or GED preferred


• One year prior experience in a customer service position preferred

Skills and Abilities

• Good communication skills required


• Excellent customer service skills required

WORK ENVIRONMENT

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is not substantially exposed to adverse conditions. Ability to stand for long periods of time required, also must be able to climb stairs in restricted lighting. Ability to move quickly from one area to another in a safe manner. Flexible hours including weekends, holidays and evenings.

COMPENSATION

This position offers a competitive salary commensurate with experience, skills, and qualifications.

NOTE

The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

DEPARTMENT

Event Services

REPORTS TO

Event Manager