EV Valet & Customer Concierge

All About Parking; San Francisco (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

All About Parking is seeking a customer-focused Attendant in San Francisco to provide client-facing support for valet parking and EV charging operations. You will greet customers, park and retrieve vehicles, and assist with EV charging, while maintaining accurate logs and reporting.

This role emphasizes safety, professionalism, and excellent service in a fast-paced environment. The position requires at least 19 years old, 3 years of driving experience, and a valid license with a clean record.

Qualifications

• Must be at least 19 years old.
• Must have 3 years of driving experience.
• Must possess a valid driver’s license with no accidents or 2-point driving infractions in the last 5 years.
• Fluent in English with excellent verbal and written communications skills.
• High School diploma or equivalent preferred.
• Some customer service/public relations experience; or equivalent combination of education and experience.
• Ability to communicate in a positive manner with co-workers, customers and vendors at all times.
• Work effectively on a team and independently to resolve customer issues.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Comply with all company policies and procedures.
• Assist in maintaining station operations.
• Update Valet and EV charging logs.
• Maintain a clean and orderly work environment including relief of car backlog.
• Acknowledge and greet all incoming customers in a friendly, welcoming manner that demonstrates First and Lasting Impressions.
• Perform outdoor concierge/customer service duties as requested.
• Anticipate and facilitate customer needs such as requesting their car, opening car doors, assistance with wheelchairs, luggage, holding umbrellas, providing directions, directing traffic etc.
• Tactfully manages difficult or emotional customer situations.
• Safely perform valet parking and EV services including parking, retrieving and delivering customer vehicles and management of EV charging stations.
• Safely operate customer and company vehicles in accordance with all traffic regulations, applicable laws and company policies.
• Perform hourly and daily key audits including key transfers to customers and clients as directed.
• Manage cash, valet tickets, ticketless technology systems, keys and equipment in accordance with company policy.
• Assist in completing hourly and daily activity logs using Employee Portal or phone if available, etc.
• Safely operate, ride, rebalance and secure bicycles for customers.
• Maintain a professional appearance and courteous demeanor at all times.
• Shows respect and sensitivity for cultural differences and promotes a harassment-free environment.
• Have working knowledge of Account Specific Details
• Be flexible with work shifts/hours to service peak volume periods, vacated shifts and other emergency situations
• Other duties and responsibilities as assigned

Skills

Driving

Customer service

Communication

Teamwork

Multitasking

Flexible schedule

Education

High School diploma or equivalent

Job description

All About Parking is seeking a customer-focused Attendant in San Francisco to provide client-facing support for valet parking and EV charging operations. You will greet customers, park and retrieve vehicles, and assist with EV charging, while maintaining accurate logs and reporting.

This role emphasizes safety, professionalism, and excellent service in a fast-paced environment. The position requires at least 19 years old, 3 years of driving experience, and a valid license with a clean record.