EV Service Concierge

Rivian; Fort Wayne (IN); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Paid vacation

Paid sick leave

Health insurance

Dental insurance

Vision insurance

401(k) Plan

Employee Stock Purchase Program

Job summary

Rivian is seeking a Service Advisor in Indiana to manage the customer service experience from scheduling to vehicle handover. You will translate technical details into clear, confident explanations and coordinate with service production to ensure a seamless visit.

Ideal candidates will have strong customer-facing experience, excellent English communication, and solid organizational skills. A 40-hour week with potential weekend shifts is expected, with competitive benefits and a focus on brand

Qualifications

• Experience in a customer-facing role required.
• Excellent written and verbal English communication.
• Strong organizational skills and attention to detail.
• Comfort with laptops and modern software suites.

Responsibilities

• Serve as primary contact for owners from appointment to handover.
• Listen to owner concerns, document in repair order, set expectations.
• Translate technician notes into clear owner explanations.
• Provide status updates and manage timelines.
• Coordinate with Parts and Production teams for service visits.

Skills

Customer service

Communication

Organization

Tech literacy

English proficiency

Education

High School Diploma or GED

Tools

CRM systems

Windows

Google Workspace

MacOS

Data entry

Job description

Rivian is seeking a Service Advisor in Indiana to manage the customer service experience from scheduling to vehicle handover. You will translate technical details into clear, confident explanations and coordinate with service production to ensure a seamless visit.

Ideal candidates will have strong customer-facing experience, excellent English communication, and solid organizational skills. A 40-hour week with potential weekend shifts is expected, with competitive benefits and a focus on brand