EV Motorcycle Aftersales Experience Specialist

Stark Future SL; Tampa (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive salary and benefits

Direct access to riders and race teams

International, creative team

Job summary

Stark Future is expanding its North American Aftersales team in the US. The Aftersales Service Support role focuses on managing the full customer journey from order confirmation to delivery and beyond, delivering a premium ownership experience for customers and dealers.

You will handle sales operations cases, coordinate service activities, and support warranty operations—working cross-functionally to ensure documentation accuracy and timely case resolution across the dealer network and direct

Qualifications

• Experience in sales operations, aftersales, technical support, or customer service roles.
• Strong problem-solving and organizational skills with the ability to manage multiple cases efficiently.
• Knowledge of service case management, documentation, and warranty processes.
• Excellent communication and coordination skills.
• Experience working with Zendesk, service management software, or ERP systems.
• Background in electric mobility, motorcycle, or automotive industries.
• Familiarity with dealer networks, warranty operations, or accounts coordination.

Responsibilities

• Handle and resolve service requests from customers and dealers efficiently and accurately.
• Log, document, and track all cases to ensure proper follow-up and closure.
• Provide clear and timely communication to customers and dealers on service inquiries, policies, and procedures. Orders Coordination
• Process and track dealer and direct-to-consumer orders to ensure accurate fulfillment.
• Coordinate with the Logistics team to ensure vehicles are assigned for delivery and customers receive timely updates.
• Verify that all necessary documentation, including title registration and compliance paperwork, is ready before dispatch.
• Handle any last-minute changes related to delivery schedules, shipping methods, or customer preferences.

Skills

Sales operations

Aftersales

Technical support

Customer service

Communication

Organization

Tools

Zendesk

Service management software

ERP systems

Job description

Stark Future is expanding its North American Aftersales team in the US. The Aftersales Service Support role focuses on managing the full customer journey from order confirmation to delivery and beyond, delivering a premium ownership experience for customers and dealers.

You will handle sales operations cases, coordinate service activities, and support warranty operations—working cross-functionally to ensure documentation accuracy and timely case resolution across the dealer network and direct