EV Field Technician - Hands-on Repairs & Field Travel

Rivian; Shelton (CT); On-site; USD 92,839,000 - 119,286,000; Full time

Benefits offered by this job

Paid vacation

Medical insurance

401(k) plan + ESPP

Job summary

Rivian is seeking a Field Service Technician to support Rivian vehicle repairs across Connecticut and surrounding areas. This hands-on role involves diagnosing, repairing, and inspecting electric vehicles at service centers or on customer sites, with travel to the production plant as needed.

You will work with a collaborative team, follow Rivian repair procedures, document work thoroughly, and stay current with technical training.

Qualifications

• High School Diploma or GED is preferred.
• Proficient in using hand tools and power tools.
• Must be at least 21 years old.
• Valid driver's license with clean driving record for 3–5 years.
• Ability to drive a non-commercial truck and trailer is preferred.
• Must be available for a 40-hour work week, which may include weekends, holidays, and shifts during early morning, evening, or overnight hours based on business needs.
• Proficient with laptops or computers in Windows or Mac environments.
• Strong organizational skills, attention to detail, and an eagerness to learn.
• Ability to lift up to 50 lbs. and perform physical tasks.
• Ability to read and speak fluent English.
• Ability to read/interpret regulations and safety docs.
• Regular interaction with customers, affiliates, and suppliers.

Responsibilities

• Perform or assist with assigned vehicle diagnosis, repairs, installations, and inspections, whether at a service center or in the field directly at customer homes, businesses, or other convenient locations.
• Identify and explain the Rivian product line, EV framework, tools, and accessories.
• Utilize available technical resources to follow Rivian repair procedures efficiently without compromising quality or safety.
• Conduct road tests to ensure the quality of repairs.
• Manage necessary parts operations, including ordering, receiving, shipping, and inventory.
• Identify areas of improvement and provide feedback to senior technicians or leadership.
• Support service campaigns and containment initiatives.
• Ensure that all work and technical notes are properly documented for internal and external use.
• Work collaboratively with a team spirit and maintain high-quality work with minimal supervision.
• Communicate with a high level of professionalism in customer-facing situations.
• Stay current with technical skills and complete required training.

Skills

Tool proficiency

English fluency

Physical stamina

Driver's license

Customer-facing communication

Team collaboration

Education

High School Diploma or GED

Tools

Hand tools

Power tools

Windows/Mac computer use

Job description

Rivian is seeking a Field Service Technician to support Rivian vehicle repairs across Connecticut and surrounding areas. This hands-on role involves diagnosing, repairing, and inspecting electric vehicles at service centers or on customer sites, with travel to the production plant as needed.

You will work with a collaborative team, follow Rivian repair procedures, document work thoroughly, and stay current with technical training.