Parts & Service Dispatcher

ChargeTronix; Tustin (CA); Sur place; USD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Résumé du poste

ChargeTronix in California is seeking a Parts & Service Dispatcher to coordinate field service operations and manage service parts inventory. You will schedule technicians, track service activities, and ensure parts availability for timely service work.

Ideal candidates have 2–4 years in dispatch or service coordination, familiarity with CRM/ERP tools, and strong communication skills to support customers and internal teams.

Qualifications

• 2–4 years of experience in dispatching, service coordination, or related field.
• Familiarity with CRM, ERP, inventory management, or field service tools.
• Experience coordinating with field technicians, warehouse staff, and customers.

Responsabilités

• Schedule and coordinate field technicians for service calls, installations, and repairs.
• Maintain accurate records of service activities, work orders, and parts inventory.
• Prepare service estimates and invoices with accurate labor and parts details.
• Communicate clearly with customers regarding estimates and service updates.

Connaissances

Scheduling

Field tech coordination

Inventory tracking

Data management

Formation

Associate degree

Outils

CRM software

ERP systems

Microsoft Excel

Description du poste

Benefits:

• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

WHO WE ARE:

We are an innovative EV charging manufacturer dedicated to delivering reliable, modular, and customer-focused charging solutions that support the transition to clean transportation. Our chargers are designed for serviceability, reliability, and customization, supported by a customer-centric team committed to operational excellence. We strive to provide best-in-class service through efficient coordination, proactive communication, and exceptional customer care.

JOB SUMMARY:

The Parts & Service Dispatcher plays a vital role in coordinating field service operations while supporting the management and availability of service parts. This position is responsible for scheduling and coordinating field technicians, tracking service activities, and maintaining accurate knowledge of parts inventory, including part names, quantities, and availability. The role works closely with field technicians, warehouse personnel, customers, and internal teams to ensure technicians have the appropriate parts and resources needed to complete service work efficiently and on schedule.

ESSENTIAL FUNCTIONS:

• Coordinate and schedule field technicians for service calls, installations, repairs, and other field service activities.
• Manage daily and weekly technician schedules to ensure efficient use of field resources and timely completion of service work.
• Monitor open service tickets and follow up with field technicians to track progress, completion, and required documentation.
• Maintain accurate records of service activities, technician assignments, work orders, and service updates in CRM or dispatch systems.
• Maintain a strong working knowledge of warehouse parts inventory, including part names, quantities, locations, and availability.
• Track parts used for service calls and coordinate with warehouse personnel to ensure required parts are available and prepared for field technicians.
• Identify parts needed for scheduled service work and communicate parts requirements to the appropriate internal teams.
• Coordinate the preparation, pickup, delivery, or shipment of parts and materials needed for field service activities.
• Monitor inventory levels of commonly used service parts and communicate when parts may need to be reordered or replenished.
• Work closely with field technicians to confirm service requirements, parts needed, scheduling changes, and job status.
• Prepare service estimates based on labor, parts, materials, and other applicable service costs.
• Prepare and issue invoices for completed service work, ensuring labor, parts, materials, and other charges are accurate.
• Communicate clearly and courteously with customers regarding estimates, invoices, service scheduling, updates, technician arrival times, and service completion.
• Coordinate with warehouse, technical support, engineering, and other internal teams to resolve service and parts-related issues.
• Maintain accurate documentation of parts used, returned, damaged, or otherwise associated with service work.
• Verify completed work orders and service information to support accurate invoicing and billing.
• Compile and maintain service and parts data for tracking, reporting, and operational purposes.
• Support process improvements related to dispatching, technician scheduling, parts tracking, inventory coordination, estimating, invoicing, and service operations.
• Perform other duties as needed to assist the Service Operations team.

EDUCATION AND EXPERIENCE:

• Familiarity with EV charging industry standards or basic electrical systems preferred.
• Associate degree or equivalent experience in business administration, logistics, operations, or a related field preferred.
• 2–4 years of experience in dispatching, service coordination, warehouse coordination, logistics, or operations support within manufacturing, field service, construction, or a related industry.
• Experience coordinating with field technicians, contractors, warehouse personnel, or service teams required.
• Experience with parts inventory, warehouse systems, work orders, or material tracking preferred.
• Familiarity with CRM, ERP, inventory management, or field service management tools.
• Proficiency in Microsoft Excel and general data management/reporting.
• Excellent communication, organization, scheduling, and follow-up skills.
• Experience with invoicing, work order tracking, parts tracking, or service reporting strongly preferred.

COMPETENCIES:

• Strong coordination and scheduling skills.
• Strong understanding of parts tracking and inventory management.
• Excellent organization and attention to detail.
• Customer-first, solution-oriented mindset.
• Excellent multitasking ability in a dynamic environment.
• Strong communication skills with technicians, warehouse personnel, customers, and internal departments.
• Highly organized, structured, and dependable.
• Ability to prioritize multiple service requests and scheduling changes.
• Strong analytical and problem-solving skills.

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Occasional movement throughout warehouse and office areas.
• Occasional lifting of up to 25 lbs.
• Regular use of office equipment such as computers, phones, and printers.

AAP/EEO STATEMENT:

CTX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.