EV Customer Support Specialist

Also, Inc.; Seattle, Northern (WA, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Robust health coverage

One Medical membership

Progyny fertility benefits

Flexible time off

401(k) match

Job summary

ALSO is seeking a Customer Support Representative to join our Seattle-based team. You’ll be the first point of contact for customers, handling inquiries across phone, email, live chat, and social media.

You will guide customers through products, process orders, and manage returns, refunds, and cancellations with a professional and empathetic approach. Responsibilities include troubleshooting product issues, documenting interactions, and collaborating with product, shipping, and sales teams to

Qualifications

• Excellent communication and empathy to handle customer inquiries.
• Ability to troubleshoot product issues and guide customers to solutions.
• Strong written and verbal communication across channels.
• Comfort with documenting interactions and updates in a ticketing system.

Responsibilities

• Handle customer inquiries via phone, email, live chat, and social media.
• Provide pre-sale support by guiding customers to the right product and processing orders.
• Track orders, manage modifications and cancellations, and process returns/refunds.
• Maintain a professional, empathetic attitude in all interactions and resolve complaints by escalating when needed.
• Coordinate with product, shipping, and sales to resolve issues and communicate feedback.

Skills

Multichannel support

Customer empathy

Communication

Troubleshooting

Documentation

Team collaboration

Adaptability

Attention to detail

Tools

CRM systems

Live chat tools

Job description

ALSO is seeking a Customer Support Representative to join our Seattle-based team. You’ll be the first point of contact for customers, handling inquiries across phone, email, live chat, and social media.

You will guide customers through products, process orders, and manage returns, refunds, and cancellations with a professional and empathetic approach. Responsibilities include troubleshooting product issues, documenting interactions, and collaborating with product, shipping, and sales teams to