European CS Onboarding Lead — AI-Powered

SuiteOp; United States; Hybrid; USD 48,000 - 58,000; Full time

Job summary

SuiteOp is expanding across Europe and LATAM, and we need a Customer Success Manager on the ground to own onboarding for our European customer base. You’ll be a foundational member of our CS team in Europe, partnering directly with our CS & Solutions Lead to build the onboarding engine from the ground up for these regions.

You’ll spend your days on video calls with property managers and hospitality operators, guiding them through setup with clarity and care.

Qualifications

• 1–3 years in SaaS onboarding or similar role.
• Experience leading onboarding calls and guiding technical setup.

Responsibilities

• Own onboarding from contract to go-live for European customers.
• Lead onboarding calls in English, Spanish, and other languages as needed.
• Build onboarding project plans, checklists, and timelines using AI tools.
• Capture customer insights and surface feedback for Engineering.
• Develop onboarding content (guides, videos, templates) with AI.
• Monitor health signals and remove blockers; ensure successful onboarding.

Skills

Spanish & English fluency

SaaS onboarding experience

Customer communication

AI tooling usage

Multi-language support

Tools

HubSpot

Intercom

Notion

Zendesk

Job description

SuiteOp is expanding across Europe and LATAM, and we need a Customer Success Manager on the ground to own onboarding for our European customer base. You’ll be a foundational member of our CS team in Europe, partnering directly with our CS & Solutions Lead to build the onboarding engine from the ground up for these regions.

You’ll spend your days on video calls with property managers and hospitality operators, guiding them through setup with clarity and care.