Contract Role || EUC Support/ Desktop Support / VDI / SCOM / L2–L3 Support || Nashville, TN (O[...]

KK Software Associates; Nashville (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

A technology solutions provider based in Nashville, Tennessee is looking for a skilled technical support specialist. In this role, you will troubleshoot hardware and software issues for both on-site and remote users. Responsibilities include managing installations, upgrades, and configuring workstations, while ensuring adherence to ITIL processes for incident resolution. The ideal candidate will possess strong skills in technical support, asset management, and have experience with desktop environments on Windows and Mac. Competitive compensation and growth opportunities are provided.

Responsibilities

• Resolve hardware/software issues for on-site or remote users, providing L1L2L3 support.
• Install, upgrade, and configure workstations, laptops, and peripherals.
• Manage virtual desktops, application streaming, and remote workforce platforms.
• Adhere to ITIL processes for incident resolution and tracking.
• Ensure timely deployment of OS updates and security patches.
• Collaborate with high-priority users and provide deskside support.
• Ensure seamless operation of desktop environments and user hardware.

Skills

Technical Troubleshooting

Asset Management

Platform Management

Service Desk Support

Patch Management

User Support

End User Computing Support

Tools

ServiceNow

Windows

Mac

Job description

Job Description :

Role Description:

Key Responsibilities:

Technical Troubleshooting Resolve hardware/software issues for on‑site or remote users, providing L1L2L3 support as required.

Asset Management Install, upgrade, and configure workstations, laptops, and peripherals.

Platform Management Manage virtual desktops (VDI), application streaming, and remote workforce platforms.

Service Desk Support Adhere to ITIL processes for incident resolution, tracking, and documentation in ServiceNow or similar systems.

Patch Management Ensure timely deployment of OS updates, security patches, and application software.

User Support Collaborate with VIP/high‑priority users and provide deskside support as necessary

End User Computing (EUC) Support role ensures seamless operation of desktop environments (Windows/Mac), virtual desktops (VDI), and user hardware (laptops, printers, mobile devices).

Regards,

Vijay Singh | Sr. Technical Recruiter

KK Software Associates LLC

Email Id: [e-mail]