EUC Support Analyst

Elysium Healthcare Limited; United States; Remote; USD 40,000 - 49,000; Full time

Benefits offered by this job

Salary £33,700

33 days leave

Career development

Pension contribution

Wellbeing support

Job summary

Elysium Healthcare Limited is seeking an EUC Support Analyst to maintain a secure, compliant end-user computing environment across Windows, iOS, and Android devices. You will provide second-line support for laptops, desktops, tablets and mobiles, ensuring documentation is up to date and risks are addressed.

You will work with Intune, Defender and Entra ID to support device compliance, software deployments and security remediation while collaborating with IT colleagues and end users.

Qualifications

• Experience supporting Windows laptops, desktops or mobile devices.
• Knowledge of endpoint security and vulnerability management.
• Familiar with Intune, Defender, Entra ID and AD concepts.

Responsibilities

• Provide second-line EUC support for end-user devices.
• Investigate incidents, troubleshooting, and escalate as needed.
• Review security findings and help remediate software or device risks.
• Maintain accurate records and contribute to knowledge base.

Skills

Windows OS

Mobile devices

Vulnerability mgmt

Endpoint security

ITIL

Tools

Microsoft Intune

Microsoft Defender

Entra ID

Active Directory

SCCM

Job description

Are you passionate about IT support, endpoint management, and cyber security? Join Elysium Healthcare as an EUC Support Analyst to join our Digital & Technology team, providing second-line support and helping to maintain a secure, compliant, and reliable end-user computing environment across the organisation. Working as part of the End User Computing (EUC) team, you will support the day-to-day management of our device estate, including laptops, desktops, tablets, and mobile devices. You will play an important role in ensuring colleagues receive excellent technical support while helping the organisation maintain compliance with security standards and best practice. As an EUC Support Analyst, you will provide second-line support for end-user devices, troubleshooting issues, resolving incidents, and escalating more complex problems where required. You'll ensure support requests are managed effectively, users are kept informed, and documentation remains accurate and up to date. A key aspect of the role will involve supporting endpoint security and compliance activities. You will review security findings, investigate unauthorised or end-of-life software, and work with users and stakeholders to understand business requirements and implement appropriate remediation actions. This includes updating, removing, or escalating software and device-related risks in line with organisational policies and security requirements. Working with technologies such as Microsoft Intune, Microsoft Defender, Entra ID, and other endpoint management platforms, you will help maintain device compliance, support software deployment activities, and contribute to the ongoing security and stability of the IT environment. You will also maintain accurate records of investigations, findings, actions, and risks, while contributing to knowledge articles, process documentation, and continuous improvement initiatives that enhance the effectiveness of EUC services.,

• Support the EUC team in maintaining a reliable, secure and compliant end user device estate across laptops, desktops, tablets and mobile devices, covering windows, iOS and Android.
• Review security findings, vulnerability information and end-of-life software reports relating to end user devices.
• Investigate the presence of software on end user devices, confirm business need and support remediation through update, removal or escalation.
• Work with IT colleagues, end users and suppliers to support a positive, secure and policy-compliant EUC experience.
  Good understanding of end user computing technologies, including Windows desktop operating systems and mobile device platforms
• Awareness of endpoint security, vulnerability management and software compliance principles
• Ability to review security findings and investigate software installed on end user devices
• Basic knowledge of Microsoft Intune, Microsoft Defender, Entra ID, Active Directory or similar endpoint management tools
• Ability to follow documented processes accurately and elevate when guidance or approval is required
• Strong communication skills, written and oral, with the ability to explain technical issues clearly to end users
• Professional approach towards duties and colleagues
• Good communication and interpersonal skills
• Good time management and organisation skills
• Attention to detail and ability to maintain accurate records
• Willingness to learn and develop technical skills within EUC services
• Understanding of ISO27001 and Cyber Essentials requirements relating to supported software, patching and secure device management (D)
• Knowledge of ITIL principles or experience working within an IT service management environment (D)
• Experience supporting end users with Windows laptops, desktops or mobile devices
• Experience working with tickets, incidents or service requests within an IT support environment
• Experience assisting with software updates, uninstallations, device configuration or endpoint remediation - Essential
• Experience using endpoint management or security tools such as Intune, Defender, Entra ID, SCCM or similar tooling (D)
• Experience supporting compliance activities, audit evidence gathering or security remediation tasks (D). Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.
• Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. It is a requirement that all staff understand it is each person's individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure. At Elysium Healthcare, we believe in taking care of the people who care for others, you'll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:
• Annual base salary of £33,700
• The equivalent of 33 days annual leave (including bank holidays) - plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream - instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment.